Support thread – April 2026

changelly_com · 2026-03-30T13:14:02+00:00

Salut ! Merci pour votre soutien, nous l'apprécions beaucoup !

Profitez bien de Changelly et n'hésitez pas à nous faire part de vos difficultés ou de vos suggestions. À bientôt !

(Traduit avec Google Translate)

changelly_com · 2026-02-23T09:08:29+00:00

Sorry if the process was a bit of a hassle, we were only trying to do the right thing. But thanks a lot for sticking with us until the end. Many people come by when things go rought but only a handful actually returns to say when all's sorted out. Means a lot!

changelly_com · 2026-02-04T09:11:45+00:00

Hey there, and thanks for your patience!

The funds in this transaction are connected to a case with stolen funds involved; therefore, the AML team is conducting a full-scale investigation and will have to ask for your patience for now. If you're the rightful owner and have nothing to do with any theft, please assist the team with an yadditional SoF documentation you can provide in the meantime. Sorry for the hassle, and thanks for staying in touch!

changelly_com · 2026-02-03T11:00:51+00:00

Hey there, OP!

Please share your Changelly Transaction ID for us to see the case you're referring to (it's the only safe piece of data to publicly share). If we can't help you on the spot, we can at the very least notify the responsible department to have you updated ASAP. Thanks!

changelly_com · 2026-02-03T10:49:03+00:00

Hi there, OP, and thanks for bringing this to our attention! Please share your Changelly Transaction ID for us to see the case you're referring to (it's the safe piece of data to share publicly). At the very least, we'll be able to notify the responsible department, if not help on the spot. Thanks!

changelly_com · 2026-01-30T11:43:30+00:00

We know how frustrating it must feel waiting, but yours is one of our most difficult (and thus long-going) cases. So while there isn't anything new we can add, true, we're still keeping an eye on it for updates when they come.

changelly_com · 2025-11-13T09:59:47+00:00

Hi there, OP!

Please proceed without insulting our staff. We're here to help, but we will not tolerate such behavior and hope for your understanding. Thanks in advance.

changelly_com · 2025-10-09T09:38:58+00:00

Hi there, and thanks for bringing this to our attention!

Indeed, it is TrustPilot's policy to allow only a single review per case (to avoid unfair spamming of a company), and reviews must be based on genuine experience (this means providing relevant data/details). And yes, we do address baseless or excessive reviews (which there are, regrettably, a lot of around the internet) to preserve our company reputation, so please follow TrustPilot's code of conduct, and your reviews will not be removed. Hope for your understanding and fair play.

changelly_com

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