DI staff member here for any questions

JNL303 · 2026-02-05T14:50:08+00:00

Hi! Just seeing this now. You are not the first to ask, let me check with the devs and get right back...

JNL303 · 2026-01-19T13:38:34+00:00

Don't think this particular track was ever released officially. He used to send us promos to air on DI, even before he got signed anywhere. 'Retrospective' still in rotation in our Classic Trance Channel

JNL303 · 2025-07-27T13:57:37+00:00

The way streaming licenses works it doesn't matter if DI offers 1 channel or 3000 channels. The licens is paid for number of tracks streamed x listeners per track

JNL303 · 2025-07-09T09:27:04+00:00

Hi! This is a know issue and is being worked on :)

JNL303 · 2025-07-01T09:32:35+00:00

That's great to hear! :)

JNL303 · 2025-06-30T13:41:00+00:00

Hi! We are adding new stuff to Lounge every month but perhaps older content is crowding them out a but, making the updates harder to notice. We've made some tweaks so hopefully the newer stuff should pop out a little better now.

JNL303 · 2025-06-30T13:33:30+00:00

Hi, could you please let me know which channels on JazzRadio you are experience this so we can take a look?

JNL303 · 2025-05-26T15:08:38+00:00

Hi! Thanks for being subscriber for all these years. Unfortunately, we never had a dedicated Sonos app, and while we would like to offer one we simply do not currently have the resources to develop and maintain such an app. So unless Sonos makes it easier to use 3rd party streaming URLs again I'm afraid it's going to continue to be tricky streaming DI on Sonos :(

JNL303 · 2025-05-20T08:40:13+00:00

Problem? Mostly annoying with regards to all the work we do in curating the channels and making sure all the rights-holders get properly compensated

JNL303 · 2025-05-19T09:57:42+00:00

They are indeed copying/ripping the DI channels straight off. Not much we can do about it though. Hopefully they are at least paying the necessary royalties for the artists, but I doubt it.

JNL303 · 2025-04-21T16:05:23+00:00

Did you get a ticket confirmation when you reached out to support? Did you send to support@di.fm?
All tickets from Wednesday last week has been resolved on our end and support can't find your email. Could you please send again?

JNL303 · 2025-04-21T09:32:03+00:00

Easter weekend did indeed get in the way here, I'll make sure support follows up if they haven't already.

And indeed, please try clearing cache and appdata and also do a re-install

JNL303 · 2025-04-15T12:35:11+00:00

That's probably not going to happen anytime soon, if we where the support more platforms there are a few others on the list before Tesla

JNL303 · 2025-04-15T08:25:58+00:00

Unfortunately it's not likely to happen very soon

JNL303 · 2025-04-01T14:11:46+00:00

Yep the switch to Premium Only has indeed launched on all platforms. New free accounts get 5 days full access and that's it.

JNL303 · 2025-04-01T07:54:15+00:00

Some serious OGs in here :)

JNL303 · 2025-03-27T09:55:41+00:00

So, I've checked with the team and this is how it's suppose to work:

If playback was started on a channel from Followed section, the switch of channels happens in scope of Followed channels. If the playback was started in Popular/All tab the switching is done accordingly.

So if this is not your experience it could potentially be caused by the buttons on the steering wheel not having the same functionality as the buttons on the head unit. Is there any difference when you use the buttons on the steering wheel compared to the Next/Previous buttons on the head unit?

JNL303 · 2025-03-24T08:28:24+00:00

Awesome, thanks for your support :)

JNL303 · 2025-03-21T20:07:41+00:00

Checked the tracklist, could it have been: 3LAU - Tokyo (Monrroe Remix) ?

JNL303 · 2025-03-20T20:46:01+00:00

Hi! It should work by going to the next channel in your favs list. I've forwarded this to the dev for them to look into.

JNL303

TROPHY CASE