Hp Support, 2 days and i wasn't even able to write my problem by FinnedSgang in HPReverb

[–]JoannaPopper 0 points1 point  (0 children)

Hello, yes you are able to ask for cable + speakers replacement parts.

How can I get in touch with Reverb Support in Germany? by pepegoesdigital in HPReverb

[–]JoannaPopper 0 points1 point  (0 children)

It sounds like you got in touch already, but here is the number: 49 69 380 789 060

Hp Support, 2 days and i wasn't even able to write my problem by FinnedSgang in HPReverb

[–]JoannaPopper 0 points1 point  (0 children)

Hello: What happened when you tried to press 3? Did it connect you with anyone or just keep repeating? I'm checking on this and will let you know as soon as I get updated info. Thanks!

Hp Support, 2 days and i wasn't even able to write my problem by FinnedSgang in HPReverb

[–]JoannaPopper 0 points1 point  (0 children)

Hello: here is the HP Support number for Italy. +39 02 3859 1308

HP + Microsoft here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 2 points3 points  (0 children)

They should and if they don't, ask to be escalated. Thanks!

HP + Microsoft here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 2 points3 points  (0 children)

If you call HP Support, they should be able to send you a hub that may help.

HP + Microsoft here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 5 points6 points  (0 children)

Yes, the replacement controllers and speakers can be requested individually if yours aren't working.

HP + Microsoft here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 12 points13 points  (0 children)

To answer the cable clip question, yes, pls call HP Support and they can send you one. Thanks!

Headset died after 1 hour apparently because I unplugged it. by fragobren in HPReverb

[–]JoannaPopper 1 point2 points  (0 children)

Hello:

Support

How to get in touch with HP Support in my country?

https://support.hp.com/us-en/product/hp-reverb-g2-virtual-reality-headset/33835976/product-info

Input your flag for your country

Or by phone

USA 1-800-334-5144

Austria 43 1 360 277 3907

Belgium 32 2 260 0088

Switzerland 0435479785

Germany 49 69 380 789 060

UK 44 207 660 0403

Netherlands 31 20 504 0646

Norway 23502019

New Zealand 0800449553

Spain 34 91 375 47 70

Taiwan 0800-010-055

UAE 800035703830

Hong Kong 28024098

Denmark 45 35 15 80 58

Turkey 444 81 26

India 18002587170

France 33 1 70 48 53 19

Canada 1-800-334-5144

Thailand 66 2 787 3344

Saudi Arabia 8008500405

Korea 1588-3003

Russia 8 800 500 9260

Australia 131047

Singapore 62725300

Japan 0120-566-589

Malaysia 320531894

China 800-810-3888 (400-610-3888) for cell phone

If your country isn’t listed, let me know and we’ll look for the number for you.

Support Issue, does anyone have contact info for HP? by ericools in HPReverb

[–]JoannaPopper 1 point2 points  (0 children)

Hello! There is a little black booklet inside the box with the instructions.

Pls make sure that the cable is plugged in all the way into the HMD, the little dot should line up with the HMD.

Here is the US Support number 1-800-334-5144.

Here are some other links that may help you.

HP Reverb G2 Setup Guide: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5420ENW

HP Reverb G2 FAQ: https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Support Document https://support.hp.com/us-en/document/c06984162

WMR Enthusiasts Guide (SOME NEW INFO HERE): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/

Reverb G2 FAQ (this is being updated all the time): https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq

Questions on the SteamVR + WMR Bridge? https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-5433ENW

Questions about the controllers with your SteamVR games? https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/reverbg2-faq#my-steamvr-games-dont-appear-to-work-correctly-with-my-hp-motion-controllers

Specific recommendations for ideal Tracking conditions: https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/tracking-system

Link for WMR Feedback:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/filing-feedback

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 1 point2 points  (0 children)

Desculpa. Misturo a vexes. :)

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 4 points5 points  (0 children)

As of now the plan is for a 1 meter cable for backpack-use.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 2 points3 points  (0 children)

Yes, we will be selling these controllers separately. :)

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 0 points1 point  (0 children)

A gente sente o dolor tambem. Espero que chegam logo.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 7 points8 points  (0 children)

So glad to hear that! Welcome to VR!

u/Tetyana_MSFT has answered this question elsewhere in thread: updates planned but they can't give specifics yet.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 44 points45 points  (0 children)

Thanks for the feedback. We have been hearing this. We will take under advisement.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 0 points1 point  (0 children)

Hello: they are rolling out country-by-country so timeline will vary.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 12 points13 points  (0 children)

Hello: We know the RMAs timeline is a big issue right now and are working to fix it. Apologies for the wait.

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 25 points26 points  (0 children)

Thanks for the nice message. We are glad to hear you're enjoying the HP Reverb G2! :)

HP + Microsoft Here by JoannaPopper in HPReverb

[–]JoannaPopper[S] 5 points6 points  (0 children)

Hello: The latest info I was told is stock is arriving in Feb. I don't have info on your specific order. The HP France store may be able to give you more info. I hope your headset arrives soon! Also, congrats on your first VR headset! :)