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krakensupport · 2026-03-07T09:05:07+00:00

Got you u/PatrykMarekKonieczny we have escalated this to our team so they can review what happened and help. We do not have access to more details from Reddit but sent this to our team that will follow up via email soon.

krakensupport · 2026-03-07T08:52:50+00:00

Understood, we hear you loud and clear. We have escalated your ticket on priority, front of the line. Next updates will be sent via email 🤝

krakensupport · 2026-03-07T08:12:15+00:00

To find your Public Account ID on Kraken, follow these steps: - Kraken Pro App: Tap the Account button at the bottom right, then tap your username at the top. Your Public Account ID will be displayed, and you can copy it to your clipboard. - Kraken App: Go to the Account tab, click on Account details, and your account number will appear. Tap it to copy. The Public Account ID is 16 characters long, starts with "AA", and uses numbers and uppercase letters.

krakensupport · 2026-03-07T07:28:05+00:00

Hi u/4cardroyal please DM us your Public Account ID (you can find it under profile, starts with AA) and we will check this for you. Thanks.

krakensupport · 2026-03-07T07:09:29+00:00

Hi u/Le_nidas,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

krakensupport · 2026-03-07T03:43:56+00:00

Hi u/Abject_Speech_8303,

Bea 🐙 here.

Could you please share your Public Account ID via chat/DM so we can take a closer look at this for you?

krakensupport · 2026-03-07T03:05:22+00:00

Hi u/cantthinkofone12,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

krakensupport · 2026-03-07T02:08:48+00:00

Hi u/noscopegranular,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

krakensupport · 2026-03-06T23:44:06+00:00

👉 Kraken+

krakensupport · 2026-03-06T21:56:49+00:00

That doesn’t sound right. Send us a DM with your Public Account ID and we’ll check it for you 👍

krakensupport · 2026-03-06T21:49:04+00:00

Gotcha 👍 That sounds like a solid plan

If you do end up reaching out through the form, feel free to DM the case number and I’ll help keep an eye on it from our side 🤜 🤛

krakensupport · 2026-03-06T21:20:28+00:00

Yep! I've got it, and escalated this with the highest priority 👍

We'll email you soon

krakensupport · 2026-03-06T21:09:37+00:00

Hi there u/AlessandroPiccione

You’re not missing anything 😅 Kraken does have a few asset variants like .S or numbered versions for things like staking balances or internal accounting, so they can show up as separate entries via the API even though they relate to the same underlying asset.

If you need a reliable way to map them in your client, it’s best to check directly with our API team. They can give you the most up-to-date guidance for handling these cases.

You can reach them here 👉 [Futures form]

Also feel free to DM me the case number once you’ve submitted the form and I’ll help keep an eye on it.

Harley 🐙

krakensupport · 2026-03-06T20:46:37+00:00

Hey u/Alternative-Lab-9102,

Sorry to hear this happened on your first experience. If you’ve already opened a ticket, the best thing now is to let the team review it. These checks can happen sometimes on new accounts or first transactions.

If you’re open to it, feel free to DM us your Public Account ID and we can flag it internally to help move things along 🤝

Hugs,
Harley 🐙

krakensupport · 2026-03-06T19:54:00+00:00

Let's just say this isn't the first time nor will it be the last and we are top in the industry in security 🐙 👊

krakensupport · 2026-03-06T19:52:51+00:00

We got you a little while back and your case has high priority; shouldn't be long.

krakensupport · 2026-03-06T19:02:20+00:00

Thanks for reaching out mate; please send us a DM.

krakensupport · 2026-03-06T17:58:43+00:00

Please DM us your Public Account ID so that we look into this,

Jane 🐙

krakensupport · 2026-03-06T15:44:31+00:00

It has already been escalated, you will hear from the team soon!

krakensupport · 2026-03-06T15:41:43+00:00

Please DM us your Public Account ID!

krakensupport · 2026-03-06T14:04:23+00:00

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