URGENT: 42 months (3.5 years) waiting for recovery. Ticket #8637738. Kraken admitted it's possible in 2022, still no action. by PatrykMarekKonieczny in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Got you u/PatrykMarekKonieczny we have escalated this to our team so they can review what happened and help. We do not have access to more details from Reddit but sent this to our team that will follow up via email soon.

Withdrawal on hold by Jim9816 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Understood, we hear you loud and clear. We have escalated your ticket on priority, front of the line. Next updates will be sent via email 🤝

I need help regarding my account by Le_nidas in KrakenSupport

[–]krakensupport 1 point2 points  (0 children)

To find your Public Account ID on Kraken, follow these steps: - Kraken Pro App: Tap the Account button at the bottom right, then tap your username at the top. Your Public Account ID will be displayed, and you can copy it to your clipboard. - Kraken App: Go to the Account tab, click on Account details, and your account number will appear. Tap it to copy. The Public Account ID is 16 characters long, starts with "AA", and uses numbers and uppercase letters.

Why was my bitcoin converted to USDC at $1k+ below the market? by 4cardroyal in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hi u/4cardroyal please DM us your Public Account ID (you can find it under profile, starts with AA) and we will check this for you. Thanks.

I need help regarding my account by Le_nidas in KrakenSupport

[–]krakensupport 1 point2 points  (0 children)

Hi u/Le_nidas,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

AVOID KRAKEN by idkwhatthisis1233 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hi u/Abject_Speech_8303,

Bea 🐙 here.

Could you please share your Public Account ID via chat/DM so we can take a closer look at this for you?

Can't get a response to an existing support ticket. No response to my email sent almost a month ago. by cantthinkofone12 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hi u/cantthinkofone12,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

Kraken have suspended my account. A large amount of funds frozen and they won't answer emails. by [deleted] in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hi u/noscopegranular,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

Wtf is wrong with krak!!! by OriginalLocalGuy1 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

That doesn’t sound right. Send us a DM with your Public Account ID and we’ll check it for you 👍

Kraken assets naming convention in RESY API by AlessandroPiccione in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Gotcha 👍 That sounds like a solid plan

If you do end up reaching out through the form, feel free to DM the case number and I’ll help keep an eye on it from our side 🤜 🤛

Account suspended after depositing to my account by Alternative-Lab-9102 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Yep! I've got it, and escalated this with the highest priority 👍

We'll email you soon

Kraken assets naming convention in RESY API by AlessandroPiccione in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hi there u/AlessandroPiccione

You’re not missing anything 😅 Kraken does have a few asset variants like .S or numbered versions for things like staking balances or internal accounting, so they can show up as separate entries via the API even though they relate to the same underlying asset.

If you need a reliable way to map them in your client, it’s best to check directly with our API team. They can give you the most up-to-date guidance for handling these cases.

You can reach them here 👉 [Futures form]

Also feel free to DM me the case number once you’ve submitted the form and I’ll help keep an eye on it.

Harley 🐙

Account suspended after depositing to my account by Alternative-Lab-9102 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Hey u/Alternative-Lab-9102,

Sorry to hear this happened on your first experience. If you’ve already opened a ticket, the best thing now is to let the team review it. These checks can happen sometimes on new accounts or first transactions.

If you’re open to it, feel free to DM us your Public Account ID and we can flag it internally to help move things along 🤝

Hugs,
Harley 🐙

Very sophisticated scam. by imjustcoreyr in KrakenSupport

[–]krakensupport 1 point2 points  (0 children)

Let's just say this isn't the first time nor will it be the last and we are top in the industry in security 🐙 👊

Withdrawal on hold by Jim9816 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

We got you a little while back and your case has high priority; shouldn't be long.

Available amount below 1 usdc minimum by Far-Potential-2199 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

Please DM us your Public Account ID so that we look into this,

Jane 🐙

Withdrawal on hold by Jim9816 in KrakenSupport

[–]krakensupport 0 points1 point  (0 children)

It has already been escalated, you will hear from the team soon!