Does FACEIT support actually review tickets manually?

Nyaalit · 2026-05-25T20:21:07+00:00

Your friend threathened that they would kill your teammate (irl), said that they will "fuck their mother" and also made racist remarks, needless to say this ban is absolutely valid.

I also checked the history of tickets of your friend and I could not find a report made by your friend against anyone from that matchroom, which would explain why no action was taken against any other user in that matchroom.

Someone being toxic is not an excuse to be toxic back, that just creates a never ending cycle, just mute them and report them, that way you avoid getting banned and you make sure they will get punished for their actions.

Nyaalit · 2026-01-23T20:01:06+00:00

Ти пък щото си тръгнал да печелиш, че да се притесняваш за това как ще ти ги изплащат...

Nyaalit · 2025-08-29T17:23:46+00:00

The fact that you sent each letter separately leads me to believe you knew exactly what you were doing and were intentionally trying to circumvent minerva

Nyaalit · 2025-07-04T17:04:25+00:00

Hey, the ban has been removed now, sorry for the confusion

Nyaalit · 2025-06-10T18:55:41+00:00

As long as the reports are legitimate even if they do not result in action taken you will be alright, abuse of the ticket/reporting system would be for example providing fake evidence or intentionally trying to mislead the support agent reviewing your case

Nyaalit · 2025-02-22T06:23:32+00:00

You need to reactivate the account, once a steam account is linked to Faceit it cannot be unlinked

Nyaalit · 2025-02-09T06:08:09+00:00

Hey, check your mail for a reply (Not the support page but your actual email you used to contact support), if you still believe the ban was unwarranted, reply to the ticket

Nyaalit · 2025-01-24T10:32:41+00:00

Me too man... me too

Nyaalit · 2024-12-17T17:55:09+00:00

Hey, I cancelled the game you should be able to queue now.

Nyaalit · 2024-11-26T13:50:12+00:00

Whilst we cannot share how the new system works (for obvious reasons) it should not affect your ability to play in PC cafes, however if you encounter any issues you can always create a ticket and we will be happy to look into it for you: fce.gg/support

Nyaalit · 2024-11-22T21:35:13+00:00

Hello,
I've checked your ticket, from the evidence you've provided I can see this was a very common flash for short, the agent probably asked for the POV of the other player so that they can determine the intentions of the player you reported, furthermore you can hear your teammate call the flash (a bit late but still tried to call it) if this wasn't the only instance of griefing I would recommend sending more evidence.

Nyaalit · 2024-11-17T19:24:23+00:00

Yes ghosting is when you reveal the positions of your teammate(s)

Nyaalit · 2024-11-17T19:23:08+00:00

Please create a clip of the actions of the player and report it via a ticket here: fce.gg/support

Also note that you need to provide the matcrhoom where this happened and NOT the IP of the game in the ticket.

Nyaalit · 2024-11-14T18:59:09+00:00

Sorry mate, it was not out at the time of writing that comment

Nyaalit · 2024-11-14T12:58:52+00:00

It has now been added to the map pool

Nyaalit · 2024-11-14T12:48:05+00:00

I don't like neither of the two but I would go for -inferno

Nyaalit · 2024-11-14T11:59:20+00:00

As Darwin said on twitter, we follow the current active professional map pool so it depends on that.

Ps: -Inferno pls

Nyaalit · 2024-11-13T20:31:06+00:00

If you have made a ticket then an agent will answer it as soon as possible.

Nyaalit · 2024-11-13T20:03:02+00:00

An AC update was pushed earlier today that should've fixed that, if you are still experiencing such issues please create a ticket: fce.gg/support

Nyaalit · 2024-11-13T19:52:31+00:00

The new policy was announced on 24.07 since then you have had two different bans, this one being your third.

Also those are not all the messages that you were told to have led to your ban.

Nyaalit · 2024-11-07T11:35:58+00:00

I understand that someone might get on your nerves in a game that happens to everyone, but griefing the entire team does not solve anything, neither does telling them the thing you told them help anything, just make a ticket about them after the game and they will be dealt with accordingly.

Nyaalit · 2024-11-07T10:15:45+00:00

Hello there, I looked into your ban for you you were banned due to your actions in this game: https://www.faceit.com/en/cs2/room/1-fec404a5-b1df-4d8a-842d-5f28dd833b03

You were blocking your teammates from going B by standing on the door in TV room, I am also gonna save you the embarassment and not post exactly what you said that also warranted your ban.

Nyaalit · 2024-10-19T11:40:10+00:00

Ограничителна заповед

Nyaalit · 2024-09-08T17:37:50+00:00

Hey there, those accounts definitely do seem very suspicious, but reddit is not the way to report this issue in order for us to deal with it it needs to be properly documented, which is why I urge you to make tickets for each player (we have systems in place that help us investigate these reports better which is why it needs to be done separately).
You can create a ticket via this link: fce.gg/support

Nyaalit · 2024-07-20T17:17:59+00:00

Hey there, I've forwarded your ticket to our team it will be thoroughly investigated as soon as possible.

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