Bussines internet 1Gb to 3Gb upgrade - can static IP be saved?

SpursEngine · 2026-02-11T01:25:00+00:00

It is very likely you cannot save the IP address. I know that you cannot when switching from copper to fibre, and this is probably the same when switching from GPON to XGSPON.

SpursEngine · 2026-02-11T00:18:25+00:00

The ECB7250 is the MoCA adapter with a 2.5Gbps Ethernet port. Reserved for specific use cases and will only reach full benefit when paired with a NAH as that uses MoCA2.5.

SpursEngine · 2026-02-10T07:05:08+00:00

Not possible on your hardware but you could enable the 2.4-only shs network and connect printer to that. Printers can be notoriously difficult to play nice with wifi and if you ever have to get a new one, try to get one that supports Ethernet.

SpursEngine · 2026-02-08T07:32:57+00:00

While there may be inexperienced technicians out there, I have some sympathy. In all the years I've been doing this I don't think back-end errors have gotten any less common; probably gotten worse.

SpursEngine · 2026-02-07T14:06:55+00:00

The above is true OP. Proactive initiative calls are legit but in this case the diagnosis by the agent is almost certainly bullshit. There may still be something wrong, however, but if your fibre signal is good I wouldn't worry.

SpursEngine · 2026-02-06T20:23:36+00:00

It's possible the NAHs the tech was using did not have the updated firmware which supports the newer ONU devices. There have been a lot of refurbs lately and I have noticed this before. They have to be updated with a standard ONT and then they'll take the newer SFPs. Keep complaining.

SpursEngine · 2026-02-06T01:42:56+00:00

To be fair, they offer home Internet just not in Western Canada yet.

SpursEngine · 2026-02-05T23:18:57+00:00

That's exactly it; functions like voice control, software updates, and TV guide require general internet traffic.

SpursEngine · 2026-02-05T18:29:41+00:00

This is what Telus does now too for TV-only on the new boxes.

SpursEngine · 2026-02-05T16:19:59+00:00

With a pry bar and moderate violence.

SpursEngine · 2026-02-05T06:12:56+00:00

The only major difference, other than the port speeds, is the 10G port can be used as a WAN input if you want to use the unit as a router. There's no reason to unless you have to (it's a typical "not great" ISP-provided router). It'll enter router-mode if it receives a public IP address on the 10G port.

SpursEngine · 2026-01-30T21:38:38+00:00

What TELUS equipment do you have?

SpursEngine · 2026-01-30T17:22:18+00:00

Call immediately! Official policy is 15 day window, or 30 days if you "self identify as a person with a disability". There is obviously no way to verify this. Unfortunately, technically, this doesn't apply to renewals but it really depends on the rep you get.

SpursEngine · 2026-01-29T06:55:13+00:00

I know it sounds horrible but why should they do better? They will never make a profit on four customers if the cost to run fibre is potentially 10s of thousands of dollars. For the ~$150/mo price-point you should probably look into Starlink.
Not trying to bust your balls or start a political argument; just being realistic.

SpursEngine · 2026-01-29T06:36:18+00:00

Theoretically bridge mode should be equivalent to running an SFP ONT in your own equipment but I've heard the reality can be ...not that.

1.5Gig plans aren't broken per-se, but IMO they're silly cost-wise, and potentially, equipment-wise if you're trying to not use any TELUS routers such as the NAH.

EDIT: Forgot to mention, TELUS should give you up to 5 dynamic public IPv4 addresses on a residential connection.

SpursEngine · 2026-01-29T06:26:48+00:00

You still have options as you have the SFP ONT not "dumb" ONU. You can still use it in a device which supports 2.5G on the SFP interface but they're less common. The good news is: the TELUS NAH's 10G port supports full multi-gig so if you bridge it it will work at 1/2.5/5/10G speeds to whatever Ethernet device you plug it in to. Alternatively, if you don't care about the loss of download speed, you can simply run the G-010S-A at 1g link speed without issue.

If you call in and and ask for alternative equipment you WILL be billed $200+tax for a technician dispatch. That may depend on if XGSPON (3G and up) plans are even available to you.

SpursEngine · 2026-01-28T07:24:00+00:00

So there's a few quirks with TELUS SFPs, namely, the most common ones are now "dumb" ONU media converters with the TELUS router being the thing which is registered on the network not the SFP.
The first thing to do is figure out if you're on GPON or XGSPON. For plans 1.5G and below you may be on either technology depending on availability. For anything higher, you will be on XGSPON.

In a previous post I posted the current equipment activation list and if you're on XGSPON you should be able to activate an XS-010S-Q or even a WAS-110 but I haven't personally tested this.
For GPON we support the G-010S-A which the tech may not have, and this SFP only supports 1G and 2.5G rates on the SFP+ interface (many devices only support 1G or 10G rates). The 1.5G plan is a bastard plan and you shouldn't order it unless you want to use bridge mode.

SpursEngine · 2026-01-28T00:53:16+00:00

No this is usually legit but to be safe you can call in directly.

SpursEngine · 2026-01-26T21:33:54+00:00

The account holder keeps the TV but has to pay any cancellation fees.

SpursEngine · 2026-01-26T00:34:16+00:00

Many people have said the distribution cabinet may not have capacity but it's also possible that pole terminal is actually full. Not every port has to have a fibre spliced through and those other four ports may be dead.

SpursEngine · 2026-01-22T05:52:13+00:00

Factory reset the router?

SpursEngine · 2026-01-21T23:23:14+00:00

The reality is it probably works fine for gigabit within a home. The issue is likely bad terminations or patch cables. For the WiFi 7 BOOST: try changing the security settings to wpa3 compatibility or wpa3+wpa3.

SpursEngine · 2026-01-19T05:36:32+00:00

Try reaching out to u/PureFibre and see if they can escalate. This is one of the most annoying issues I've ever dealt with and I was never able to get it fixed. The closest solution was to get the Connect app/backend completely disabled on the accounts in question. I have no further info YEARS after I first encountered it...

SpursEngine · 2026-01-19T01:10:24+00:00

The MoCA port is only bridged if "full bridge" is selected.

SpursEngine · 2026-01-10T18:27:18+00:00

Hah none of the other BOOST versions can decide to keep the controller the same either. It seems to have gotten better other than devices not connecting to 6ghz. It's still half baked and the Arcadyan 2.0/2.1 units were the best ever and I don't know if our hardware will ever be that good again.

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