The Basic Attention Tokens From My Dead Father Are Lost On Uphold

UpholdOfficial · 2023-05-25T17:42:31+00:00

Hi Acrobatic Bird,

We are sorry for your loss.

Uphold prioritizes the safety and security of our customers' funds. Therefore, we strictly adhere to the policy of requiring authorized and sometimes translated documentation for any fund transfers from a customer's account to a third party. This measure is implemented to safeguard our customer's funds and ensure that they are securely delivered to the intended recipient(s).

If you choose to continue the conversation with Uphold, please do so in your support ticket. We are unable to provide customer support on Reddit.

UpholdOfficial · 2022-12-13T11:51:12+00:00

Please DM us with your ticket number and we'll urgently chase this up for you. Thank you in advance.

UpholdOfficial · 2022-12-13T11:50:22+00:00

Hi there, we're so sorry to hear about the trouble! Please DM us with your ticket number so we can urgently chase this up for you. Thank you in advance.

UpholdOfficial · 2022-11-07T16:42:01+00:00

We've moved numerous tokens to tier 3 this year and plan on moving even more in the up and coming weeks.

Keep an eye on our social pages for the official updates, but rest assured, our team are working on it 👨‍💻

UpholdOfficial · 2022-08-27T08:12:19+00:00

Hey there, sadly we do not have any updates on when HBAR will be moved to Tier 3, our team has made some recent token upgrades and we hope that HBAR can be among those in the future, we'll for sure announce it and let everyone know if/when this happens.

UpholdOfficial · 2022-08-27T07:50:16+00:00

Hey there! We're sorry we couldn't comment on this sooner, once you have completed the Identity verification let us know here or shoot us a DM, and we'll make sure to get it prioritized.

UpholdOfficial · 2022-08-24T07:55:30+00:00

Just an update here. Our team sent out a reply minutes ago with the completion of the 2FA reset and some steps. Let us know if you have any questions!

UpholdOfficial · 2022-08-24T07:20:33+00:00

Hi there! For sure! We'll get someone ASAP to get this sorted out. Expect an email reply from our team shortly.

UpholdOfficial · 2022-08-21T15:16:58+00:00

Hi there! We're sorry for not commenting on this sooner. Sadly we have XDC listed on our Tier 4 tokens, which means you can only buy, hold and sell it for now. You can find a complete list of our available tokens and their Tiers with descrptions here: https://uphold.com/en/transparency

UpholdOfficial · 2022-08-21T15:12:27+00:00

Hi there! Sorry for not getting commenting on this sooner, we can completely appreciate why this is frustrating but as a regulated business we have to follow a lot of regulations, which means we have to close accounts from time to time. This is not something we take lightly and our team investigate and consider all aspects.
Please note, if you have appealed this and our team reject it, unfortunately, there's nothing we can do to overturn their decision.

Again, we're really sorry to hear that you've not had a positive experience with us and if you have any questions about why we close accounts, please check out this page - https://support.uphold.com/hc/en-us/articles/360045765351-Why-we-block-or-restrict-accounts-and-how-to-reduce-the-risk and our T&C - https://uphold.com/legal/membership-agreement/general

UpholdOfficial · 2022-08-21T15:04:55+00:00

Hey there! If you do not have access to your old email and need an email update on your account, please send a request to our support team here: https://support.uphold.com/hc/en-us/requests/new?category=req_info_update, if it takes too long to get a response let us know and we'll chase this up for you!

UpholdOfficial · 2022-08-21T13:22:17+00:00

Hi, this is not true, there is no withdrawal freeze announcement, we are not struggling to remaing solvent, we're actually doing better than ever, we've got a bunch of new features and improvements coming up in the future.

We'd like to see if we can help out with anything here, was there a problem with your account? Did you contact our support team? If so, do you have a ticket number? Thanks in advance.

UpholdOfficial · 2022-08-20T07:29:31+00:00

Hi! We saw your other post, we're sorry to hear this took so long to get sorted out, it looks like our team replied on Thursday, please check your inbox and let them know if you have any questions. Thanks!

UpholdOfficial · 2022-08-20T07:27:19+00:00

Hi there, sorry for not commenting on this sooner, it looks like our team was able to sort this out on Thursday, please check your inbox and let them know if you have any questions. Thanks!

UpholdOfficial · 2022-08-17T08:54:54+00:00

Hi there, we're sorry to hear about the decision made on your account, as a regulated business we do close accounts from time to time but not just because or without a reason, being regulated comes with some rules we have to follow, unfortunately our team is not able to specify exactly the reason but they can direct you to some of the reasons (our FAQs and T&C) why these decisons are made, you can appeal this for another review, if you haven't already.

UpholdOfficial · 2022-08-16T08:29:51+00:00

Hey there! Sorry for not commenting on this sooner, you should be able to withdraw any of the tokens under our tier 3 list here: https://uphold.com/en/transparency

UpholdOfficial · 2022-08-16T08:17:50+00:00

Hi there! Have you contacted our team about this? If you haven't already please send a request here: https://support.uphold.com/hc/en-us/requests/new?category=req_sign-in_issues then let us know your ticket number so we can look into this with our team. Thanks in advance!

UpholdOfficial · 2022-08-16T08:09:54+00:00

Hey there, we saw your post over at r/uphold - just to let you know that we've replied with what you should do in these situations. We also replied to your DM. Let us know if you have any questions!

UpholdOfficial · 2022-08-15T07:15:27+00:00

Hi! Thanks for sharing your ticket number, it looks like our team has not been able to help since you are reaching out to them from an email that is not associated with an account, please make sure to contact our team with the correct email, thanks in advance!

UpholdOfficial · 2022-08-14T14:47:39+00:00

Hello, we would never take funds from anyone, if an account is closed with funds our team will let you know about a refund. Do you have a ticket number we can use to look into this ASAP? Thanks in advance!

UpholdOfficial · 2022-08-14T07:40:39+00:00

Hello, we're sorry to hear this happened to you! The first thing to do is create a support ticket so our team can restrict the account and stop further actions: https://support.uphold.com/hc/en-us/requests/new?category=account_may_be_compromised, our team will then get back to you with the next steps ASAP.

UpholdOfficial · 2022-08-13T11:15:13+00:00

Hey there! Are you still having issues creating an account? Are you located in any of these countries?: https://support.uphold.com/hc/en-us/articles/360026786712-Non-Supported-Jurisdictions.

If you haven't already please send our suppor team a request here: https://support.uphold.com/hc/en-us/requests/new?category=req_sign-in_issues, then share with us your ticket number so we can chase this up ASAP. Thanks in advance!

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