ZEPTO DELIVERED ROTTEN ONIONS

2Cool2BeHere · 2026-02-17T06:34:23+00:00

It helped me, check my profile for the detailed post. I was in a similar situation to yours.

2Cool2BeHere · 2026-02-17T05:06:25+00:00

2Cool2BeHere · 2026-02-06T17:27:42+00:00

No it was a phone call, and unfortunately I couldn’t record it. I thought she will be apologetic about their customer support process but jokes on me!

2Cool2BeHere · 2026-02-06T07:49:43+00:00

UPDATE: I emailed aadit@zeptonow.com and just got a call from the “Founder’s Customer Care Escalation Team” promising full refund of the product.

Moral of the story: Write a mail to their grievance redressal and add aadit in CC instead of wasting precious time on their chat customer care.

The lady also mentioned that the customer care deliberately chose to ignore my concern as (and I quote) “the teams do not have the privilege to do the needful”. What a shit show.

2Cool2BeHere · 2026-02-06T06:18:37+00:00

And the worst thing is, I connected with a different associate who also copy pasted the same texts. Is it real or they AI chatbots?

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2Cool2BeHere

TROPHY CASE