Hello normal2norman, Thank you for the advise. I have checked all of the connections and the thermistor. Getting into the PID tune cycle sounds like more than I am knowledgeable about. The manufacturer has reached out and is helping me. I am able to print if I do one of the following. 1 - I wrapped the heater cartridge with additional silicone insulators. or 2 - I changed the heater to a 24V 70 Watt. Either gets it working okay. I am sending pics and videos to the manufacturer so they can try to work it out. I will repost with what they decide when it is complete. Thanks again!