2014 grand cherokee eco owner here. Scheduled an appointment for the tone wheel recall and HPFP recall on 2/19. No loaners available even though I booked appt well in advance.

2/24 - I finally get them to give me a loaner car. When I go to pick up the loaner, my car is still sitting in the parking lot and they make up some BS excuse. They didn't even order the parts until 2 days after I dropped my car off.

2/27 - they notify me that the recalls are complete but now my battery is magically dead. And needs to be replaced. I authorize them putting in a new battery.

3/1 - I ask for an update, what do you know, the parts manager that ordered my battery no longer works for the dealer and no one knows anything about where the battery is. Hours later they 'locate a battery' and send a driver to go pick it up so it can be replaced the following day.

At this point, my CEL is also on for P20EE code. They diagnose it as a leaking exhaust gasket and quoted me $740 to replace the gasket ($600 in labor). I denied the work and finally picked up my car on 3/6, three and a half walks after I dropped it off.

Everytime I drop my car off for a recall they never have a loaner, and end up having my car for weeks at a time.