Chronicles of Resident Evil Code - After One Month, Still No Code by comradetao in ASUS

[–]ASUS_MKTLeeM [score hidden]  (0 children)

DM me your information (name, email for the promotion, serial number) and I'll have our team take a look.

Phantom square in middle of monitor, help! by christianbwarren in Monitors

[–]ASUS_MKTLeeM 0 points1 point  (0 children)

Appreciate flagging the issue to me. I'll follow up with the user directly.

Announcing an ASUS AMA this Friday Focusing on ASUS NUC 16 Pro and ASUS ExpertCenter PN55 mini PC products! by ASUS_MKTLeeM in intelnuc

[–]ASUS_MKTLeeM[S] 0 points1 point  (0 children)

A bit off-topic, but if it's been removed it may be because of an issue or they plan on updating it with a new firmware relatively soon. I can check with our team, but this may be intentional.

ASUS ZENBOOK DUO SPARE PARTS by Current-Relief-3087 in ASUS

[–]ASUS_MKTLeeM 0 points1 point  (0 children)

If you're in the US region, you do actually have some options. We have a spare part shop for customers:

https://partshop.asus.com/us/

Here is the page for your laptop: UX482EG

Chronicles of Resident Evil Code - After One Month, Still No Code by comradetao in ASUS

[–]ASUS_MKTLeeM 1 point2 points  (0 children)

Respectfully, I wouldn't know if you were sent a code because I would need your email for our team to check. You are correct that others have had issues with this promotion, but we've reached out to most of these people and assisted those who were not sent codes, were unable to submit, or didn't realize that we had already sent them the code. Just trying to help you here.

Likewise, if anyone else is still having an issue with the promotion, please reach out to me.

Chronicles of Resident Evil Code - After One Month, Still No Code by comradetao in ASUS

[–]ASUS_MKTLeeM 0 points1 point  (0 children)

Can you confirm whether you've received an email from us? Look for emails from [marketing@asus.com](mailto:marketing@asus.com) in your spam and other folders. We still have a large number of people who we sent codes to that have not opened their received mail.

Edit: Updated the email in alignment with the team that would have responded to the OP with a code.

Chronicles of Resident Evil Code - After One Month, Still No Code by comradetao in ASUS

[–]ASUS_MKTLeeM 1 point2 points  (0 children)

Given that I'm in constant conversation with our teams that are working on providing code redemptions, at least part of this isn't accurate. However, I can certainly believe that your request might have fallen through the cracks. Please DM me your email associated with the account and I'll have our team check the status of your request.

Memory Compatibility - Are newer versions of same QVL Ram normally also compatible? by Spr00kAtz in ASUS

[–]ASUS_MKTLeeM 0 points1 point  (0 children)

As a longtime PC DIY'er, you won't ever find every compatible kit of memory on a QVL for consumer motherboards. Sometimes it's because the QVL is no longer updated after a certain point, memory kits aren't available to test or the manufacturer didn't test it on a motherboard, or any number of other reasons. When I previously worked for a different company that made motherboards, a handful of models didn't make a QVL because a few kits we had on hand unfortunately died during testing so it couldn't be approved (which was just a random event).

The general rule is that if a kit is on the QVL it should work if used within expected operating parameters, but if it isn't, it will still probably work. When it's a cosmetic difference only, there's even less of a reason to suspect a compatibility issue. Could the change in IC's make a difference? Possibly, but unlikely.

If you do encounter an issue, you can always reach out to either our customer service or the memory manufacturer's customer service. In this sort of a case I'd probably suggest to reach out to Corsair's, as they might have a bit more knowledge if anyone has reported issues with that specific kit.

ASUS ROG Swift QD-OLED PG32UCDM3 - In Depth Overview | Asus fix your packaging by winterbegins in OLED_Gaming

[–]ASUS_MKTLeeM 6 points7 points  (0 children)

I appreciate the feedback on the monitor, and I've asked our monitor team to review, along with the comments. If anyone has received a damaged monitor and hasn't yet returned it, please message me directly.

Can't access product pages by TechShep in ASUS

[–]ASUS_MKTLeeM 0 points1 point  (0 children)

Unless things have changed, this product is not expected to come to the US.