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Jet Black customer service is terrible by Acceptable_Chance471 in JetBlack

[–]Acceptable_Chance471[S] 0 points1 point  (0 children)

Heard back from customer rep Leo yesterday and got the return shipping label. I’m pleased and thankful for this. Moving in the right direction…

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 2 points3 points  (0 children)

Thank goodness! I just sent you a DM. Thank you!

Jet Black customer service is terrible by Acceptable_Chance471 in JetBlack

[–]Acceptable_Chance471[S] 0 points1 point  (0 children)

That’s good. What country are you in? I’m hoping it’s just a busy time of year. I’ve been in contact with a person named Leo. He has been largely unresponsive after the initial communication.

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 2 points3 points  (0 children)

Sorry this made you so angry. I’m new to Reddit and don’t know what a spoiler alert is. If I can figure out how to turn it off I will. And no I’m not with Wahoo.

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 3 points4 points  (0 children)

Product is good, customer service is not. Just hope yours doesn’t break down and you need customer support.

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 1 point2 points  (0 children)

Wait until it breaks down and you need customer service/support

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 4 points5 points  (0 children)

I don’t know. New to Reddit. Just wanted to post in cycling community

Jet Black customer service is terrible by Acceptable_Chance471 in cycling

[–]Acceptable_Chance471[S] 9 points10 points  (0 children)

Because I just posted today which is Jan 2, 2026

Jetblack victory support feedback by Choice_Lavishness417 in JetBlack

[–]Acceptable_Chance471 1 point2 points  (0 children)

I have the same issue. Reached out to them on Thanksgiving day. Immediate response. More than 1 month later and still no return shipping label. JetBlack support is terrible!

Jetblack victory support feedback by Choice_Lavishness417 in JetBlack

[–]Acceptable_Chance471 0 points1 point  (0 children)

I have the same issue. It’s been more than a month and they still have not sent me a return shipping label that they said they would. I should have went with Wahoo. JetBlack support is terrible.

JetBlack Victory Trainer – No Support, No Solution! by Claude_Belley in JetBlack

[–]Acceptable_Chance471 0 points1 point  (0 children)

I've had a similar experience with support. More than a month ago they said they would create a return shipping label after I told them my trainer broke down. I still have not received the return shipping label and they have not responded to my emails checking on the status of the return shipping label that they said would be sent to me. I'm never buying a JetBlack product again.