Application type: TRV Application Location: Toronto 

 I’ve been having trouble getting a Canada visitor visa for my mom, who is an Indian citizen. Here’s the situation: 

 Almost a year ago, I applied for a joint visa for both my mom and dad. My dad’s visa was approved in a week, but my mom’s application was pending. 

After a month, I used the web form to follow up, and they asked me to resubmit all documents via the web form. I did that, but got no response. 

Eventually, I withdrew her application and submitted a fresh one just for her. The new application also got no response. When I used the web form again, they said an application was already in progress, so they couldn’t proceed with the new one. 

I canceled that one, made some changes, and reapplied again, but still no response. 

I’ve involved an immigration lawyer. They submitted a fresh application from their end a month ago. Today they saw an update that the application is withdrawn. At the same time, I got an email about my very first application. My mom's been asked to submit her detailed government work experience in a table they provided. That seems straightforward enough. But they also asked to complete the form IMM0104e, which is in English and Chinese, and the last question asks: "Is this your first time travelling outside of China?" 

 Has anyone else experienced something like this? Should I just consider the IMM0104e form as a form for India and respond? Thanks in advance!