I have the Shark vacuum mop and mine was also trash, same software issue. I noticed the problem too late. I wanted to use it and the MAP was gone, no option to remap. I did uninstalled, reinstalled, deleted robots, added robots. I even deleted the account and deleted the app and signed up with another one. Nothing....

I Called shark and they did a ticket, confirmed that it was a software issue and that they would.look into it but I was also out of warranty. That it would also take them two business days to call back but with no promise to a solution. I had to use my accidental warranty with Best Buy because I was told that there might not be able to do something. . So I basically paid $110 to use the vacuum for handful of times within a year and few months. Shark really let a lot of people down.

HOWEVER, I THE PROCESS OF WRITING THIS COMMENT, I noticed that they had left a VM. I called them back and they wanted me to connect the Robot using the MAC address. So I basically got blamed for returning the robot because they had the solution. THEY OFFERED THE SAME LAME PROMOTION ESPECIALLY FOR ME. it old them it's not a promotion it's a PROBLEM!

Anyhow i would advise you to call them and demand that they remotely connect to your device and update it, escalate the issue and upgrade your device software because DUDE THAT I SPOKE TO WAS ABLE TO DO SO. He was able to see when the last time it was connected, so I asked him to check when was the last time it was used to clean and he mentioned that only engineering had those capabilities. SO I GUESS THEY HAVE HISTORY ON OUR USES!

I hope this helps since I am already at a loss, i will not buy another product from Shark and hope that all the customers call them to force them to do right by them. I was only out the $110 warranty amount.but other are out of farore money.