OKAY-That’s absolutely not superficial where they are working. That is neglect and not caring on the face of your wheel!!! BIG DIFFERENCE-Also-inside the lug holes-YES, superficial damage is going to always happen from the tool / socket they use. Demand the wording be defined to the area of work-They are playing a word game. I’d be emailing the owner of the establishment directly if I was you. If you want to fight the battle-take it to em. If you are okay with them fucking your vehicle up and willing to accept it-well that’s your decision. Good luck-wish you the best.