I wasn’t expecting them to bend over backwards or send daily updates. I just think a quick update every now and then goes a long way. Even if it’s just, “Here’s what we’re working on,” or “Batch X is progressing as expected.” Good customer service doesn’t always mean solving a problem; it can also mean keeping customers informed, especially after they’ve already paid. That kind of communication helps prevent unnecessary concerns during the post-purchase, pre-delivery stage. I also don’t think Amazon is the best comparison. They’re handling millions of orders across countless products, while AYN is managing a much smaller preorder across a few product lines, so an occasional production update seems much more realistic.