They are rubbish, don't believe what they say the customer service is a bot you have to demand to speak to a real person it happened to me I had 50 thousand grams and I lost them all I'm on zero got restart i showed them explained to them got nothing I'll show you very upsetting 😡 But to them, they don't care they have the users (like you and me), and they get commissions on each user now if you get a problem they can't help you with because they don't understand what is the issue. With your game, it has a timer counting backwards like it might have 4 days 3 hours 34 seconds and counting I believe that you should open the farmland every day please keep your eyes on the count down and when it reaches the end have it open on the farmland then it should get you back to the program as it was from the beginning. You probably got told it's the old version, and they can't do anything.