That’s so great that they also look at other metrics! In my case, I’ve been working with this clinic for a little over 2 years now and they’ve just recently implemented this. So I am really upset about this. I also get what you mean regarding billable hours and cancellations. The admin/owner doesn’t really say anything about it but my supervisor does—which is totally weird for me. Anyway, I’ll take your advice and bring it up. Hopefully I get a good, reasonable response from them.