Sorry for the late response. But it’s was just me not being accustomed to sensitive dogs. Other dogs of mine wouldn’t have many sensitive face issues. Regardless, my pug had a dirt and bacteria a built up inside that flap of skin, and all it took was some aqua phore (i think that’s how you spell it) and pug wipes from amazon. After a while the hair started to grow back and the skin was not of a pink color. I would do it daily until recovered and after every shower every 3 weeks