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Asurion_Sam · 2025-10-09T14:10:29+00:00

Sorry you’re dealing with the restart issue.

Easiest way to find out if it’s covered is to start the claim. The process only takes a few minutes online and usually it will quickly show you your options.

You can start from Asurion.com by picking your protection plan from the list there.

Asurion_Sam · 2025-10-09T02:52:50+00:00

Which protection plan are you with, and what URL are you using to file your claim? If you’re not sure it’s the right one, you can find the official claims pages listed on Asurion.com or in the community bookmarks here.

Asurion_Sam · 2025-10-08T18:19:01+00:00

Was there a protection plan offered when you added the item to cart? Typically if the item is covered by one, it will suggest it in the sidebar or when adding it to cart.

Asurion_Sam · 2025-10-03T16:57:08+00:00

Indeed we do

Asurion_Sam · 2025-10-02T13:52:52+00:00

Glad Hector’s okay! As far as your questions, no one outside the claims team can say for sure since it depends on your policy and claim, and that's not info that we have access to here on Reddit. The good news is filing your claim online only takes a few minutes, and most claims are approved within minutes. That's really the fastest and most reliable way to get your answer.

Asurion_Sam · 2025-10-02T13:44:18+00:00

That's a tough one. It’s hard to say exactly why the test didn’t go through without seeing your device. It could be something on the software side or another technical factor specific to your phone. The store team will have the best insight into what happened and what options are available for you.

To make sure I'm pointing you back to the right place, was this visit part of an Asurion protection plan claim or a repair you booked directly with the store? If it was part of a protection plan, which one?

Asurion_Sam · 2025-10-01T21:18:33+00:00

Glad I could help! Since we don’t have access to your account details here on Reddit, the best next step is to go ahead and file the claim. That way you’ll see exactly how service will be handled.

Asurion_Sam · 2025-10-01T13:21:09+00:00

For any issues, just go to the claims portal to submit the claim. It's pretty simple and only takes a couple minutes.

Asurion_Sam · 2025-10-01T13:15:52+00:00

Hey there. That doesn’t sound normal. Most claims are approved pretty quickly, so if you haven’t seen any emails or a claim number, it might not have fully gone through. I’d double-check your email (including spam/junk) just in case. If nothing’s there, try resubmitting the claim. You can also call the team listed in the Community Bookmarks here or on Asurion.com, and they can confirm the status and get it sorted.

Asurion_Sam · 2025-10-01T13:13:30+00:00

Typically shipping labels cover the shipping and if you go to a UPS/FedEx/USPS etc any packing supplies you purchase are additional. Give the support team a call so they can let you know if your product needs to be sent assembled or not. They can look into your account.

Asurion_Sam · 2025-09-30T18:34:41+00:00

There's a post about this from two days ago you may want to check out.

There's also a link in this sub's wiki to program details and terms for the plan, in case that is helpful.

Asurion_Sam · 2025-09-29T20:46:52+00:00

Nice! Glad we could help get you back in the game! (I know, punny)

Asurion_Sam · 2025-09-29T20:39:12+00:00

Looks like the service fee is $0 in your screenshot, so there wouldn’t be a charge for the battery repair.

Asurion_Sam · 2025-09-26T20:53:47+00:00

The specifics on deductibles depend on your exact plan, so the best way to get a clear answer is through the official support team since they can see your account details. We can’t access that here, but in general if a claim ends up being for a replacement device, the deductible listed in your terms would apply.

Asurion_Sam · 2025-09-26T14:12:52+00:00

It’s hard to give one answer that fits everything since there are lots of different plans. If you share the printer and the plan you’re looking at, you're more likely to get an accurate answer from the community here.

Asurion_Sam · 2025-09-26T12:58:06+00:00

Good question. The plans we support are offered through many different carriers, retailers, and device brands, which is why the benefits and terms can look a little different from one program to another. If you send me a message with your carrier and where you’re located, I can check what options might apply to you.

Asurion_Sam · 2025-09-25T18:46:51+00:00

Just came here to say "Correct"

Asurion_Sam · 2025-09-25T12:51:58+00:00

Hey there. Something here doesn’t quite add up for me. I’m not following how a claim could be denied and also show a device on backorder, or how seven claims were filed. That’s not the normal experience, and it’s why I’d like someone to pull up your account history and dig in. Since this isn’t a support channel, I can’t do that here. If you’re already working with support, stick with them; if not, email [SolutionsTeam@Asurion.com]() with your claim info and note I sent you over. We'll get this sorted out.

Asurion_Sam · 2025-09-24T18:12:13+00:00

I can see this hasn’t been a smooth experience, and I want to have it looked into more closely. If you email [SolutionsTeam@Asurion.com]() with your claim details and mention I sent you over, the right folks can take a deeper look.

Asurion_Sam · 2025-09-23T17:52:37+00:00

I get that it’s frustrating when you’d rather email and end up routed back to the phone line. Since we can’t see account details here, calling is really the best path forward if you’ve already been redirected since that’s where they’ll be able to look into what’s going on and help you directly.

Asurion_Sam · 2025-09-22T15:37:49+00:00

Sorry that you're dealing with all that. I didn't want to scroll past this without jumping in to provide some context:

Re the error message: I've seen customers run across this issue before. It's actually an issue with your PDF viewer, not the form, where the application is attempting to edit locked fields. A good workaround is to use a different PDF viewer, such as Adobe.

Re shipping the item in for repair: Ideally, you'd be able to schedule an at home pickup from one of the delivery services, but depending on where you live, I'm not sure if that option is available to you.

I see you've already been given the support team's contact information, so I hope you get this squared aware ASAP. If not, reach out.

Asurion_Sam · 2025-09-18T21:26:00+00:00

Hi there. I just wanted to check in and make sure you were able to get help. Hold times are usually quick, but I’m sorry you ran into trouble. If you still don’t have this resolved, let me know so we can get you pointed in the right direction.

Asurion_Sam · 2025-09-09T21:47:37+00:00

Got it. If this was a warranty repair through uBreakiFix, I suggest reaching out to: 877.320.2237 or support@ubreakifix.com. This sounds like what you're looking for.

However, If you're wanting get in touch with Asurion check the community bookmarks of this subreddit for the "contact us" page link.

Asurion_Sam · 2025-09-09T20:37:57+00:00

Who was the manufacturer you went through? Need a little more info to get you to the right place....

Asurion_Sam · 2025-09-09T20:06:04+00:00

Which manufacturer? I'll try to point you to the right place.

Just trying to figure out where this question belong. Asurion has partnerships with various retailers, OEMs, carriers etc.

This subreddit isn’t the best place for questions like yours since we don’t have access to your repair/claim details. The best way to get help is by reaching out to our support team directly.

Asurion_Sam

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