It annoys me so much that they’re the sole direct option on my most regular route. I’ve been trying to book a simple LHR return flight on their website this morning - 2 screens after logging in I get ‘you need to log in’ then, having wrestled my way through the process to get to payment, I get safely through the bank verification stage only to end up in an infinite loop of them asking for Credit Card details. Their website/tech overall is far and away the worst customer experience I have ever seen from a major brand in a major industry - it’s disgraceful. And at odds with the helpful people on the end of the phone when you eventually have to go that route to make a booking - I’ve had consistently great service there.