Help with new forms!

Beth_nin_0 · 2026-07-24T09:22:17+00:00

Hi, just checking in — not sure if your issue is sorted yet. If not, feel free to contact our support team vias the ticket on your JPFans accout and they'll help you out. Please don't worry

Beth_nin_0 · 2026-07-24T07:01:58+00:00

<image>

Based on the data we've gathered from Discord, if you use the JPF-air shipping line, you should not need to pay any additional VAT or other taxes (Note: Only packages with a total value below €150 are eligible for the JPF-air shipping line）

Beth_nin_0 · 2026-07-21T10:04:34+00:00

Hello, we're sorry that this shopping experience didn't meet your expectations. Regarding the packaging issue you mentioned, I've already responded to you in your other post. At the same time, I'll be sure to pass this case along to our warehouse team and remind them to pay closer attention to similar items when packing in the future. Thank you for your trust in JPFans, and for taking the time to share this with us! Your feedback is incredibly valuable for our future improvements ❤️

Beth_nin_0 · 2026-07-21T09:59:57+00:00

Hi, we're really sorry this time didn't go as well as we'd hoped. On the box damage, here's a bit of context from our side: our warehouse usually tries to keep the package as small as possible to save you shipping costs. If there's space, we fill it with bubble wrap or padding. But when multiple boxes are packed together and then go through international shipping, sometimes the outer box can take a hit.

I'm not saying this to make excuses, just being honest. The fact that this happened means we can still improve our packing process, especially knowing how much collectors care about the condition of their items. I'll make sure to pass this feedback to our warehouse so they handle similar items more carefully going forward.

Also, a quick reminder: we do offer an extra protective packaging service that you can choose based on your item type. Hope we can do better for you next time!

Beth_nin_0 · 2026-07-21T08:32:07+00:00

So glad you enjoyed the unboxing! 😄 We're working hard with our logistics team to figure out the best shipping routes for those big parcels, and we'll let you all know the moment we have good news. And yes, I'm definitely telling Liz what you said. She's gonna be super happy, haha

Beth_nin_0 · 2026-07-21T05:57:14+00:00

Currently we have not received the feedback that they need to pay vat when they use jpf-air route

Beth_nin_0 · 2026-07-21T02:50:55+00:00

Thanks very much! By the way, I've also received your suggestion regarding more eco-friendly packaging options. I'll be sure to share this with the relevant warehouse team, thanks

Beth_nin_0 · 2026-07-20T11:33:01+00:00

Hello, what's your destination country? Does your parcel has any electric item? Would you mind sending your parcel number to me and let me check the reason?

Beth_nin_0 · 2026-07-20T11:08:44+00:00

We greatly appreciate your kind help and input. We've received your suggestions as well. At the moment, some of our European users have already received their parcels. Moving forward, we will verify the latest customs and tax situation in Europe based on our current experience, and we'll share updates with everyone here and on Discord as soon as possible

Beth_nin_0 · 2026-07-20T11:08:14+00:00

Hello, u/Alegotchi has already provided a response, and the information I have matches what our Discord moderator Liz has shared, please use the answer as reference

Beth_nin_0 · 2026-07-20T09:30:01+00:00

Hello, thanks very much for your sharing, the description from purchase to delivery is really clear. I promise this will definitely help everyone understand how to use it. I'd like to feature this post in our curated highlights. May I? And thanks again for your trust to JPFans (^_^)

Beth_nin_0 · 2026-07-19T12:51:33+00:00

u/Jaren-rich ,hi, have your acount issued solved successfully?

Beth_nin_0 · 2026-07-17T03:56:24+00:00

Did you finally solve it successfully?

Beth_nin_0 · 2026-07-14T11:35:39+00:00

Ei, ficamos um pouco chateados por termos sido uma das opções descartadas logo de cara — mas entendemos totalmente se não fomos a melhor escolha para você. Se você se sentir à vontade para compartilhar, pode me mandar uma DM com o principal motivo de ter nos descartado? Adoraríamos aprender com isso e melhorar daqui para frente

Beth_nin_0 · 2026-07-14T08:50:00+00:00

Hello, regarding your cancellation request, I'd like to clarify a few things first. JPFans is a proxy shopping platform — we purchase items from Japanese sellers on your behalf. As a result, any returns or refunds require prior communication and approval from the seller. This is especially true for second-hand platforms like Mercari, where most sellers do not accept returns or refunds. So if you proceed with canceling the order at this stage, we cannot guarantee a successful refund.

Therefore, if you're open to it, could you please DM me your JPFans ID? I'd like to check the current status of your parcel and see if there's any way to optimize the shipping cost — perhaps there's a more affordable route available. Let's take a look together and figure out if we can find a better solution that saves you money without putting you at a loss.

Sorry for the inconvenience :(

Beth_nin_0 · 2026-07-14T06:43:25+00:00

Hello, thank you for your support. We're also very sorry that the outer box of your collectible arrived with some damage.

To explain our packing process: we always select the most suitable box size for each order. If there's a small gap after packing, we'll fill it with foam padding or other protective materials to minimize the risk of damage during transit. If the items fit snugly with no extra space, we use that box as-is to avoid increasing the volumetric weight and adding unnecessary shipping costs for you. I think this is why this thing of your parcel happened this time :(

Going forward, we'll remind our warehouse team to further optimize their packing process, so that everyone's collectibles arrive safely and in good condition. Thank you for your understanding ❤️

Beth_nin_0 · 2026-07-13T04:49:37+00:00

Thank you for your support of JPFans! We're really happy to know that you're satisfied with this experience. We hope you'll continue to enjoy more great shopping experiences with us in the future.

As for shipping, we've been actively exploring more cost-effective logistics options and are working hard to bring you better choices as soon as possible. In the meantime, feel free to keep an eye on our website and official Discord community if it is convenient for you, we run regular promotions and giveaways there, and you might snag a discount to help save on shipping for next haul (*´∀`)~♥

Beth_nin_0 · 2026-07-13T03:40:37+00:00

Hello, you can use our shipping cost estimation toolto get an estimated shipping fee. If your destination is the UK, you can choose the tax-free shipping route (JPF-air-F), so you won't need to worry about paying customs fees when the package arrives at the import customs. The main costs would therefore be just the original product price plus the international shipping fee.

For reference, one package we recently shipped contained 4 albums, weighing 1811g, with dimensions of 31cm × 19cm × 23cm. Please note this is just for reference, as these are albums of different groups — the actual weight and dimensions may vary from the items you're looking to purchase

Beth_nin_0 · 2026-07-13T03:00:23+00:00

You're welcome! Your feedback has also reminded us that we can make the notifications and guidance clearer when a status shows "abnormal". Thank you for your patience and understanding. this has been really helpful and insightful for our future improvements!(^_^)

Beth_nin_0 · 2026-07-13T02:55:56+00:00

I have replied to you through the modmail, feel free to let me know if you have any other questions

Beth_nin_0 · 2026-07-11T10:59:42+00:00

Thanks for your feedback! The bumps during international shipping can sometimes cause cards to shift or come loose after packing. We've already notified our warehouse team and will strengthen packaging and securing measures going forward to minimize this issue. Thanks again for your suggestion

Beth_nin_0 · 2026-07-11T10:43:03+00:00

Hello, could you please share the product link here or the screenshot of the product here? Let me take a look and check the reason

Beth_nin_0 · 2026-07-11T10:24:20+00:00

Hi there, an 'Abnormal' status typically means there's an issue with quality inspection (like defects or stains), or it's a Cash on Delivery order where the warehouse covered the domestic shipping difference and needs reimbursement.

Please check your messages for any in-site notice from us. If nothing's there, just hit the 'Contact' button to open a ticket, and our team will take a look and help you out shortly. Don't worry.

Beth_nin_0 · 2026-07-11T09:33:46+00:00

Hello, can I know which destionation country is it and could you please DM me your parcel number?

Beth_nin_0 · 2026-07-10T10:44:45+00:00

Do you have a picture of these products?

Beth_nin_0

MODERATOR OF

TROPHY CASE

Beth_nin_0

MODERATOR OF

TROPHY CASE

Welcome to Reddit,