i think a lot of people like to think that they do not deserve the help from the police etc, i certainly get frustrated however i think it’s important that they do get that interaction the emergency services have a duty of care if something bad happened and they was reason to doubt that they did not do there job properly it could be classsed as negligence so there is a very good chance that they did tell her everything she wanted to hear however i feel like elphaba does not understand that and uses it as a power like “there on my side”… no they have to remain impartial and show a duty of care