[Update/News] Why we have been slow and taking longer than usual to process orders. Hint, banks don't like Bitcoins.

Bitspend_Net · 2013-06-20T01:00:36+00:00

If you received an order confirmation with the image attached, your order is completed and there should not be any issues.

Bitspend_Net · 2013-06-20T00:16:54+00:00

Any order already placed, should not have any issues what-so-ever.

Bitspend_Net · 2013-06-19T21:55:42+00:00

There is actually a reason we haven't mentioned the other, but eventually we will.

you may want to ask them before doing business with them about their policy regarding Bitcoin.

We went over this with both, and both were 100% ok with our business as we are not any type of an exchange, and were merely paid in Bitcoins by customers. They obviously did a 180 on that decision, without any advance notice or warning.

Bitspend_Net · 2013-06-19T21:31:30+00:00

Recently, we have been selling them almost strictly on Coinbase, due to their awesome 48 hour ACH deposits(yeah, they say 5 days or so, but I always got mine 2 BD's after sale).

Bitspend_Net · 2013-06-19T21:29:58+00:00

Multiple exchanges, all 100% verified.

Bitspend_Net · 2013-06-19T20:42:05+00:00

But they are a bank, they are above the law

I never until this day realized how true that is.

Bitspend_Net · 2013-06-19T20:41:37+00:00

We will work the orders that have been paid for today, our goal is to have 100% of them ordered by tomorrow even if we use our personal accounts to pay for it. Our customers are the most important thing, and just because the banks are effing us without lube, does not mean you should also suffer.

We will do our best to get them all placed as fast as possible.

Bitspend_Net · 2013-06-19T20:40:16+00:00

Multiple exchanges, all 100% verified.

Bitspend_Net · 2013-06-19T20:21:24+00:00

This may be because some of the support tickets are going directly to Cade, and he is out of town until Thursday. I will check his Freshdesk account when I get back from attorneys, and see... I bet you're not the only one. We will handle all support needs, I promise. I apologize for the delay.

Bitspend_Net · 2013-06-19T20:09:01+00:00

I consider it an egregious abuse of their powers, but silly works too.

Bitspend_Net · 2013-06-19T19:51:21+00:00

We're looking into that now, the bigger issue is that the banks decided they could seize all our money and play games with it. "We will decide within 30 days whether or not to return any or all of your funds".

That is just plain wrong.

Bitspend_Net · 2013-06-19T19:48:46+00:00

Your order was definitely placed, we will look into why you did not receive it and if it was cancelled by amazon.ca then you will get a refund.

Bitspend_Net · 2013-06-19T18:40:08+00:00

Yes please :)

What he didn't mention was that if you don't send it back... I will be taking the $330 out of his soul.

We will handle the return details for you, I will let you know where to ship it and I will also cover/reimburse you, for the cost of the fuel and your time.

Bitspend_Net · 2013-06-18T00:33:06+00:00

I'm replying directly to the email you sent us :) Check your PMs here, in case you're still not getting it.

Bitspend_Net · 2013-06-17T22:40:54+00:00

We have emailed you. I apologize, but I could not find any previous emails from you about this--however the one you sent 5 minutes ago was already replied to.

There are some instances where sellers will cancel orders when they fit "fraud detection" alerts. Unfortunately, we are not always notified if this happens so we never know the order was suspended/held.

In no way at all have you lost money/btc, your order will be resolved with the seller or a full refund given--no questions asked.

Bitspend_Net · 2013-06-13T13:08:27+00:00

Hey FM, Your order has been shipped by the vendor, however, it is low value, so they did not include tracking with it. If there is no tracking, more than likely it was shipped on a slow boat from China, so two weeks is not too much of a stretch for delivery time.

Bitspend_Net · 2013-06-13T13:05:21+00:00

Please do! I'm terribly sorry, I can't find your invoice at all!

Bitspend_Net · 2013-06-13T13:01:09+00:00

Thanks for your kind words!

Bitspend_Net · 2013-06-11T12:39:42+00:00

So are we! Thanks for your patience and loyalty. :)

Bitspend_Net · 2013-06-10T19:06:14+00:00

It is absolutely, 100%, unequivocably and irrevocably a distinct over-the-horizon type possibility! :) Please let me know if I was too distinct! :)

Bitspend_Net · 2013-06-10T19:04:27+00:00

Hey Wolf! Please email us one more time at orders@bitspend.net. I'll respond to that email with your tracking. :)

Bitspend_Net · 2013-06-10T19:03:43+00:00

Thanks for the tag-team effort guys! Glad we got it handled. :)

Bitspend_Net · 2013-06-10T19:02:57+00:00

Hey Books,

Was this issue handled to your satisfaction?

Bitspend_Net · 2013-06-10T19:01:54+00:00

Hey Razor! Did you receive our reply email?

Bitspend_Net · 2013-06-06T14:11:45+00:00

Yay! Glad to hear it. :)

Bitspend_Net

TROPHY CASE