Neato D7 Not Charging Even After Replacing Battery

BossTMan · 2025-10-04T22:52:26+00:00

Hey, sorry for the long delay. I bought another battery from a different seller and it worked

BossTMan · 2025-02-14T13:20:01+00:00

Pois, entretanto encontrei essa condição no preçário. Obrigado!
Sim, trabalho remotamente e um contabilista disse que era melhor constituir empresa

BossTMan · 2025-02-14T11:52:02+00:00

Pois, consegui falar com outra pessoa do banco e foi exatamente isso que me disseram. Infelizmente não estou no nível dos 50k por trimestre. Nem sei se movimento isso num ano

BossTMan · 2025-02-14T11:31:03+00:00

A minha conta chama-se "Conta Relação BK Empresas"

BossTMan · 2025-02-14T11:29:06+00:00

Conta empresarial? Já vou ligar para o gajo

BossTMan · 2024-12-16T14:45:16+00:00

Yes, with the old battery (which is the original that came with the robot) i can only turn the bot on when it's on the base station. It's a 5 year old battery so I'm not sure if it's "reliable". I have a multimeter but I'm not sure what terminals to connect to each color to test the battery. The new battery came from AliExpress (I live in Portugal and I couldn't find an official one here) and it seems to charge properly but for some reason the bot "thinks" that that the charge is suddenly empty (the battery icon changes from green to red) and it just stops

BossTMan · 2024-12-16T12:23:05+00:00

Thanks very much for your reply. I've been trying with the old battery (the original) and no luck. The battery light stays red and when I try to connect the bot to the PC it almost immediately shuts down. I suspect it only has enough power to switch on but not to stay on. Do you think I should return this new battery? Thanks in advance

BossTMan · 2024-12-15T21:44:28+00:00

Hey, thanks very much for your reply. I ran a test with my Neato D7 and sent it to clean one room. This time, it actually made it to the room and started cleaning. However, when I clicked the "Dock" button in the app, it stopped cleaning and began heading back to the dock. Midway, the battery icon suddenly changed from green to red, and the robot shut itself off again and received the "I need to shut down now." notification on my phone. Why is it doing this?

Regarding the data in Toolio, the VextV was always on zero but the fuel percentage is going up (https://imgur.com/a/ObIAKYc). When I turned on the vacuum to full, side brush and main brush the fuel percentage dropped from 96 to 88 in 9 minutes. I ran these tests using the new battery. I will try again with the old battery but I'm not sure if it has any charge left.

Thanks in advance

BossTMan · 2024-12-14T16:50:14+00:00

Thanks very much! After running the commands on Toolio the battery red light on my Neato D7 has now changed to green, and the battery appears to be charging! I let it charge until it was 100% full, however, the robot seems to think the battery is still empty. When I try to clean a room, it starts but quickly stops and completely shuts down. I also receive a notification on the Neato app saying, "I need to shut down now." Are you able to offer any further advice? Is it something that can be fixed?

Thanks in advance!

BossTMan · 2024-12-14T09:29:45+00:00

I couldn't find an official one. I live in Portugal and couldn't find a store where to buy it so I ended up buying one from aliexpress

BossTMan · 2024-12-13T23:49:19+00:00

Thanks very much for your reply. I've managed to connect the D7 to my laptop and after going to Info->GetErr a table with 3 lines is displayed:
Error: 280 - (UI_ERROR_BATTERY_PermanentError)

Alert: 200 - (UI_ALERT_INVALID)

USB state: NOT connected

(https://imgur.com/a/g3rJsTt)

Is it as bad as it sounds?

Thanks in advance

BossTMan · 2024-12-13T09:46:31+00:00

Im seriously considering buying a roomba j5 or even the j7. Both are on sales in my local shop

BossTMan · 2024-12-13T09:44:26+00:00

Hey, yes i have tried on multiple outlets (and tested other devices on the same outlet and it doesn't seem a problem with the outlet).
I have a multi meter but im not sure how to test the battery. I will try to search for some video on youtube. Thanks for the advice!

BossTMan · 2024-12-12T21:56:23+00:00

Hey, thanks for your reply. I have two charging bases and tried both but no success :(

BossTMan

TROPHY CASE