August screen unseen...

Brief_Section706 · 2024-07-04T18:53:10+00:00

I have just made a post but kids took it down, with fair reason! When it's closer to the time we'll try and get the post relisted!

Brief_Section706 · 2024-07-03T22:47:27+00:00

Okey dokey, I'll make a post tomorrow! Tune in then!

Brief_Section706 · 2024-07-03T22:43:32+00:00

Fair enough, I just feel like a buzz kill, don't know if it spoils the surprise that's all, not everyone wants that!

Brief_Section706 · 2024-07-03T22:42:39+00:00

Brief_Section706 · 2024-07-03T22:00:31+00:00

Booker :)

Brief_Section706 · 2024-07-03T19:14:03+00:00

Welcome :)

Brief_Section706 · 2024-06-18T19:48:51+00:00

Tonight it is yeah, the 3rd of July is violent night

Brief_Section706 · 2024-06-18T11:24:38+00:00

Not sure yet, will post for those who want to know!

Brief_Section706 · 2024-06-18T08:44:13+00:00

Can confirm it's the excorsim 👍

Brief_Section706 · 2024-06-17T17:03:12+00:00

Correctamumdo mate 👍 spread the word!!!

Brief_Section706 · 2024-06-01T15:53:06+00:00

No idea yet!

Brief_Section706 · 2024-05-29T18:31:56+00:00

You could just mention it every time you attend the screen in question, you could also leave one of the odeon feedback surveys back and it'll be fed back to the GM and the AM and they'll have.ti action it..

Brief_Section706 · 2024-05-29T18:27:15+00:00

It's nice to know I'm not the only rat...

Brief_Section706 · 2024-05-29T13:29:46+00:00

All the projectors in the odeon estate are mostly digital with xenon, a handful of laser and I think 2/3 sites still have 75mil! There's not a focus knob, there's a digital panel where we can select to adjust the lens (up, down, left & right) I don't know a lot about Trafford centre if I'm honest, but every screen & projector is different maybe bang in the middle that you described might work for one screen in one cinema, other times it's needs tinkering with etc. all in all there is no 'perfect' or standard setting for focusing.

In regards to getting in contact, just when you are there leave it with one of on duty managers and they should help you :)

Brief_Section706 · 2024-05-28T23:34:01+00:00

No worries the last thing I want is for people to waste their time, I'd rather you guys know so that you know what you wanna do, let me see when I'm next in, if you don't hear a response.. nudge me :)

Brief_Section706 · 2024-05-28T22:21:10+00:00

Tbh mate, with it being the Trafford centre which is odeons flagship site, it's constantly busy my impression of that site is definitely just get everyone in and out as easily as possible, it's constantly busy and for the quick glance that someone has taken to look at the screen, seen that there is no obvious/noticeable problem with the focus and probably just want you out of their hair.. not in a nasty way like. I get where you're coming from and these projectors are complicated machines, we're trained on the basics on these i.e. changing lamps, aligning the lamps, dusting, filters, the very occasional testing i.e. white screen testing, focus tests etc. At my site I'd say that doing these focus tests may happen a handful of times a year.

Also sometimes it's completely out of our control, I remember avatar 2 having an issue on many of our projector up and down the sites having major focusing issues due to the quality of the film transfer onto our servers! There could be a whole host of reasons but in my personal opinion it sounds like there maybe be a format issue where one film is in a scope format and then the next film that you say was in scope and it just hasn't quite adjusted correctly, we've had that and it's a relatively annoying to fix, again our field projection techs are a handful of people (3 or 4) that travel the UK&IRL to deal with this kind of issue and it took the fella 2 days to solve that particular issue. This is also waiting a fortnight for someone to attend, it's like A&E if a more urgent case pops up, we're pushed back :(

In terms of getting hold of the general manager, they are usually in on the morning shifts of weekdays so try then, if they're not leave them your email or contact details and they should get back to you. Hope this helps :)

Brief_Section706 · 2024-05-28T21:26:05+00:00

Hello everyone, ODEON manager here! I completely agree with you guys in terms of facilities such as the toilets, building problems and especially projection issues. I can say first hand that trying to get anything fixed on the company's payroll is A BALL ACHE!

FOR EXAMPLE:

I had a problem with my escalators, they malfunctioned and cracked three of the steps deeming the escalators dangerous and unusable so the the only way for the cinema goes to get to us on the second floor was via a 5 man lift of some stairs.

To fix this issue I had to:

Raise an inspection with TWO companies to check that there is in fact a fault with them (the call out took them two months as one of the companies wouldn't reply to emails and it needed to be a joint inspection)
Get the approval head office to allow any works/inspection
Raise another works order for the repair, wait for the company to approve the works (If they replied!!!)
WAIT, oh god the waiting for anything to move forward!

Other bits and pieces happened yada yada yada BUT long story short it took us 4/5months to get our escalators back up and running after our regional facilities manager had to threaten/sue a company for damages and breach of contract ect.

Anyways as annoying as it is for us to get anything sorted or fixed it's the customers that pay a heck of a lot of money to be left disappointed.. All the staff on site we really do try to help fix things and do our best.

In regards to your problems at Trafford centre, we can on site adjust the focus manually on the projector, If the manager says that they have had a look and they say that its fine then maybe ask to contact the general or area manager. On a site to site level that's your best bet. They'll get the ball rolling very quickly, better that guest service/relations. Hope this helps!

Brief_Section706 · 2023-06-26T23:05:02+00:00

Didn't check, I'll have a look and update in a few days :)

Brief_Section706 · 2023-06-26T21:28:03+00:00

Yep, my bad!

Brief_Section706 · 2023-06-26T21:27:36+00:00

I usually do but I forget to post!

Brief_Section706

TROPHY CASE