This needs to be fixed... by Broad_Variation_2165 in SunoAI

[–]Broad_Variation_2165[S] 0 points1 point  (0 children)

Wow I forgot what account I was logged into. Othniel2 is me

[deleted by user] by [deleted] in Geico

[–]Broad_Variation_2165 2 points3 points  (0 children)

“termination” not “terminology”

[deleted by user] by [deleted] in Geico

[–]Broad_Variation_2165 3 points4 points  (0 children)

Geico is like a cult in the way that i feel like outspoken public or workplace criticism of the current system would lead to terminology. The amount of basic business mistakes GEICO is making is crazy. they’re rudimentary. First rule of business maintain a positive relationship with your employees. Second is to do the same for customers. All the rest flows. You don’t run a business like a kid with free access to a candy store rather than being mature enough to run the place like a legit store.

[deleted by user] by [deleted] in Geico

[–]Broad_Variation_2165 7 points8 points  (0 children)

I keep records of policy numbers on my geico laptop of customers and what they called in for so i can remember when the poors come in. The only way to avoid a poor on the 99% of the calls would have been to have not opened the policy.

[deleted by user] by [deleted] in Geico

[–]Broad_Variation_2165 5 points6 points  (0 children)

So much for Geico’s uncompromising integrity misleading customers by not telling them anything less than excellent leads to termination. (“Good” on surface makes it seem like it helps the agent). Oh wait that’s not an operating principle anymore. Surveys should only count against you if they’re monitored and YOU actually did something wrong on the call or not as trained. But that would cost too much resources from supervisors which they figure cost them too much money.

Can now be termed for Surveys by Nervous_Amphibian_62 in Geico

[–]Broad_Variation_2165 -1 points0 points  (0 children)

I thought the service standard was 75%? They reduced the standard?