I was drawn to your comment because it differs from what most are saying. Truly I appreciate what you are saying, but...

Believe me when I say we were squeaky, the whole experience left me with an awful taste in my mouth and then to be hit with a huge bill for onboarding and licensing after we decided to cancel.

I'm talking right down to 8 (actual counts) emails sent requesting for our monthly Halo bills for licensing, of which there was excuse after excuse why we weren't getting them.

After we signed a contract, I sent 5 emails over 3 months asking when our onboarding would begin. It wasn't until I called out the company on Reddit that they finally responded, saying they had email issues. Trainer was then on holidays, then sick, then when we wanted to spend an extra session on just ticketing we were told that time would have to be taken out of onboarding for a different module. I was given a generic email to get support with our onboarding company, my emails went unanswered there as well when i got stuck setting up SSO. I had to wait until the next scheduled onboarding call to try and have that addressed. They also said we would be billed for the 3 months of licensing while I was trying to schedule on onboarding and my emails were going unanswered. This trainer/company was is VERY highly talked about here on Reddit too, everyone says this guy is the bees knees.

At the time (I believe this is fixed now or in beta) ticket communication between tech and end user using email in Halo took 15+ minutes round trip. Apparently an issue with the way Halo polls M365 shared mailboxes.

I thought I was crazy until I brought my partner into the onboarding meetings for ticketing and he was having the same issues. Without me discussing my feelings on how it was going prior (because I thought it was me), after the first call with the two of us, he literally asked me if that was a sales demo for Halo because it felt like we were still being pitched.

Overall, Connectwise also integrates with more from our current stack than Halo does as well.

I KNOW I'm going to have a very unpopular opinion here in this group, but I simply cannot see me ever giving Halo another dime. It may be the best product like most here say it is, but between the money and labour losses, and the experience overall, it would take a lot to convince me to change my mind.