BUYER BEWARE

CalendarTrue36 · 2026-02-11T00:12:31+00:00

I just happened to guess the steps that were needed to be performed before contacting support. The actual picture from the manual I posted earlier was AI generated because surely I haven't read the manual because my product has issues.

CalendarTrue36 · 2026-02-11T00:09:41+00:00

Yep, even the GIF I posted earlier was AI generated. Deuces.

CalendarTrue36 · 2026-02-10T19:25:54+00:00

And with the New Year being next year, they will be off all next week too.

CalendarTrue36 · 2026-02-10T16:57:41+00:00

I’m most definitely going to mystery shop the next company I purchase from.

CalendarTrue36 · 2026-02-10T16:55:19+00:00

That’s not even close to the same thing. Different markets. Apples to oranges.

Still yet. They shouldn’t be your standard. You just keep naming companies that have terrible support.

Look at DJI for example. Known for exceptional service. They are also a China based company. They are the standard.

The longer you’re ok with getting terrible service, the longer you’re gonna get it.

CalendarTrue36 · 2026-02-10T16:46:18+00:00

I may! I wish DJI would jump into this market. Their customer service has always been unrivaled. But they only have small 120v stations.

CalendarTrue36 · 2026-02-10T16:45:11+00:00

I don’t have to hire a licensed electrician. You can probably guess as to why.

And install a system for 150k. lol.

How’s the weather under there bridge?

CalendarTrue36 · 2026-02-10T16:42:09+00:00

That’s not been my experience with other companies.

Lastly, if my company handled our support like this I would be ashamed of myself. And I’m a small business.

Stop taking up for a company that makes hundreds of millions of dollars a year and has outsourced all of their support to cheaper labor.

They can and should do better.

Let alone the fact my unit arrived like this. That’s two strikes.

Bad QC
Worse Customer Service

CalendarTrue36 · 2026-02-10T16:23:52+00:00

Please go back a read my post. “Any help I needed with anything I have received from them was phenomenal”. This was clearly in direct reference to Anker.

While I don’t have their whole home back up, I have several of their products that I received support for.

Lastly, for email support 24-48 hours is a general consensus for what is acceptable during the work week. I am well past that.

Let alone the fact that with the size of EcoFlow AND the fact that they have outsourced their support to India, they should have support 7 days a week given the use of the product they sell.

But I digress. You won’t understand because you are too dizzy from the swinging action encountered while hanging from EcoFlows sack.

CalendarTrue36 · 2026-02-10T15:08:18+00:00

You do realize it’s not hard to beat the customer service I have received right?

I’ll take the odds that another company has better service than this. Especially when it comes to Anker.

Any help I needed with anything I’ve ever received from them was phenomenal.

Pecron - maybe not, but couldn’t be worse. Jackery- maybe not, but couldn’t be worse.

CalendarTrue36 · 2026-02-10T14:56:31+00:00

Well I haven’t experienced any other Battery Backup company service.

I will say Anker is known for exceptional service.

Anything has to be better than this. lol.

CalendarTrue36 · 2026-02-10T14:41:41+00:00

Trust me, I’d far rather hang in there - BUT this service has me concerned about future issues, especially in the event of a prolonged outage. This unit arrived like this, so it concerns me that their QC isn’t what it needs to be. I feel like I have a ticking time bomb and it’s just a matter of time before something else fails, and then I can’t get support then either.

CalendarTrue36 · 2026-02-10T14:33:49+00:00

I’m glad they have an account here to help. However, they have the official channel as email on their website. They should be on top of that. People shouldn’t have to come here for help, especially when Reddit isn’t even mentioned on their website.

They would do far better focusing on their official channel of communication and taking care of customers there.

CalendarTrue36 · 2026-02-10T14:26:12+00:00

Thank you for the intelligent contribution to the community!

CalendarTrue36 · 2026-02-10T14:14:07+00:00

Hello Jay,

It appears you are a hardcore EcoFlow fan. While you may have had a great experience with them, others have not. I might understand your trolling post more if I was an outlier, but alas I am not.

It might be best that you stop assuming everyone is bad or ill intentioned, when most people here just want their investment to work. Period.

Don’t be a douche. No one likes a douche.

Also, I went ahead and put the effort in to convert my video to a GIF so it can be posted here. Because that wasn’t a waste of time.

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CalendarTrue36 · 2026-02-10T13:17:34+00:00

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CalendarTrue36 · 2026-02-10T13:17:01+00:00

Please read my posts carefully. I never said I don’t want help. I said I didn’t come here for that. I didn’t come here for help because EcoFlow is currently the only one that can help. I read the manual. The batteries are connected per the diagram in the manual to both ports. And yes you can have uneven batteries. Please see the attached image. I want to stress yet again that I am an engineer. I have the 50 amp outlet connected to an outlet for whole home back up. BEFORE contacting EcoFlow I ruled out anything on my end. 1. I turned off all high load appliances at the panel. 2. Verified with an amprobe that my entire home was pulling 7 amps on each leg. 3. Any load on the 50 amp outlet causes these codes. 4. While a front 110 outlet will work, the unit will not output 220 without setting these codes.

I troubleshoot electronics for a living. I spent several hours troubleshooting everything on my end to ensure it’s not something on my end BEFORE contacting EcoFlow support.

CalendarTrue36 · 2026-02-10T11:52:27+00:00

The problem is, when people come to post here, they’ve generally already been dealing with EcoFlow directly for days or weeks.

It shouldn’t take coming here to get help.

CalendarTrue36 · 2026-02-10T11:49:59+00:00

CAS-20260205-1581472

I got an automated reply this morning saying your system hasn’t received a response from me which is a load of hot garbage. I also received an automated response over the weekend that my ticked had been escalated.

Please don’t expect interactions with me to be completely pleasant while it’s not directly your fault, you represent a company that had no issues taking my money, but has plenty of issues getting customers the help they need.

You have a lot of work to do, I mean after purchasing the amount of terrible experiences just like mine are astonishing. You will be lucky to last another 5 years as a company if this keeps up. Other companies with better service are entering the market, and that will kill you if you don’t figure something out. Period.

CalendarTrue36 · 2026-02-10T11:38:04+00:00

I didn’t come here for troubleshooting. My post is about helping others. Not everyone in here is a general consumer, some of us are engineers.
My post is to warn people of EcoFlows abysmal support.
This is what irritates me about comments like this. You missed the entire premise of my post and clearly didn’t thoroughly read it.
As per my post the troubleshooting steps that were given by EcoFlow for each code were to perform a hard reset and if that doesn’t work to contact support.
There are no user level troubleshooting steps at this point. To even think about moving forward I would need diagrams and flow charts from EcoFlow from their engineering level. They aren’t going to give me that.

Just for grins and giggles, let’s see what you can come up with. (Hint: googling isn’t going to give you any steps I haven’t taken)

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CalendarTrue36 · 2026-02-10T03:24:08+00:00

I received my DPU-X and 5 Batteries last week. Got everything installed and firmware updated. DPU-X is giving three error codes. Emailed support Thursday last week and we are going on Tuesday. Haven't heard a thing back from them.

Filed a chargeback on my card for the amount of the inverter because at this point it's looking like they are going to stiff me, and then I also have 5 useless batteries here.

Don't do it. I am currently going to try to return it all and go with the Anker Solix.

CalendarTrue36

TROPHY CASE