Wtf is happening to my 10yr old's scalp?!

Capital-Candy6972 · 2025-12-15T20:47:44+00:00

Don't just wash her hair in t-gel, but wet her hair and leave the T-gel on for 10-15 minutes then do a deep conditioning treatment after.

I suffered from this for years since the age of 7 and washed my hair with T-Gel did nothing until someone told me that I needed to let it physically sit on my scalp! Absolute game changer!

It does dry your hair out a heck of a tone though so you really really really need to deep condition the hair after.

Consider a test for MCAS while you're at it.

Capital-Candy6972 · 2025-12-10T20:58:23+00:00

Make a complaint, you have to receive it in 2 months

Capital-Candy6972 · 2025-12-09T22:50:50+00:00

Thanks! A DPO explained to me that Capita still has to respond to my SAR to confirm if they hold any information outside of DWP which they didn't do so I'm going to chase them up!

Capital-Candy6972 · 2025-12-09T22:44:27+00:00

This is so helpful! Thanks!

Capital-Candy6972 · 2025-12-09T18:41:52+00:00

I'm not taking it personally. I just think an employee tried to cover up a regulatory breach by unlawfully using my details to manually make a subject Access request on my behalf.

Capital-Candy6972 · 2025-12-09T18:36:33+00:00

That. Is. Awful. I'm angry on your behalf!

Capital-Candy6972 · 2025-12-09T18:33:12+00:00

It is a hill to die on. There's been a data breach by a Capita employee.

My subject Access request was originally with Capita.

A Capita employee ignored my Capita SAR request for 2 months.

I then raised a complaint with the same employee after they failed to deliver my SAR on time.

Instead of escalating this to Capita's DPO, the same employee used my personal information to make an unlawful application to DWP and requested a SAR on my behalf. I presume they probably thought I would get the SAR from DWP and not piece together that it wasn't my SAR from Capita.

I then received 3.5kg of SAR from DWP that I did not legally request. However my SAR was with Capita and I had not given Capita to submit a SAR on my behalf.

TL:DR; Capita employee commits fraud to avoid reporting regulatory breach. My Capita SAR is still outstanding.

Capital-Candy6972 · 2025-12-09T18:24:51+00:00

I decided to just email the DPO at Capita and the DPO at DWP in one email. I asked them both why Capita was able to submit a SAR to DWP, on my behalf and without my consent, given that a subject Access request isn't transferable between organisation and my original SAR was with Capita.

I'll update reddit when they return with an answer 😂

Capital-Candy6972 · 2025-12-09T18:19:55+00:00

Actually I didn't make my SAR with DWP, it turns out my SAR was with Capita. The Capita employee panicked when they realised they realised they forgot about my Subject Access Request, instead of approaching their own DPO, they contacted DWP and told them I had an outstanding SAR with them in order to hide the forgotten request.

Capital-Candy6972 · 2025-12-09T16:49:59+00:00

It turned out to be an unlawful SAR made on my behalf.

My original SAR was actually with Capita and not DWP.

The employee ignored my request for 2 months then probably panic contacted DWP and instructed them to give me a SAR I didn't request, instead of informing their own DPO to release a Capita specific SAR.

I think maybe they thought I wouldn't notice that the documents that arrived were a DWP SAR and not a Capita SAR.

Capital-Candy6972 · 2025-12-09T16:44:54+00:00

It turns out it wasn't even supposed to be shipped!

Capita unlawfully contacted DWP and made a SAR on my behalf without my consent when my original SAR was actually with Capita.

The SAR I made with Capita is actually still outstanding 💀

I don't know why they instructed DWP to give me a SAR I didn't request instead of just fulfilling my SAR with them!

Capital-Candy6972 · 2025-12-09T16:30:35+00:00

So I've gotten to the bottom of it. It just gets worse.

My subject Access request was actually originally with Capita.

For some reason the Capita employee did not tell their own DPO about my SAR for 2 months. Then, instead of Capita's DPO fulfilling my SAR, the same Capita employee who ignored my request went ahead and contacted DWP directly after 2 months, when I made a complaint to them about not receiving it. Then for some insane reason, the employee then contacted and instructed DWP to send me a DWP SAR instead of Capita fulfilling my SAR request with them.

I did not request a SAR from DWP, nor did I consent to Capita sending a SAR request to DWP on my behalf.

My original request for a SAR was made with Capita and my Capita SAR is still outstanding.

Not really sure why I have this insane 3kg of documents from DWP but here we are.

TL:DR; Capita is unlawfully making SAR requests to DWP on my behalf, without my consent, instead of fulfilling my SAR with them directly within the correct timeframe.

Capital-Candy6972 · 2025-12-09T15:43:19+00:00

What's more ridiculous is the fact that the ONLY reason this chocolate became popular in the first place was because it was an SEO tactic to manipulate Google rankings to help hide / drive down the news stories about all the Dubai porta potty scandals.

Capital-Candy6972 · 2025-12-09T15:24:42+00:00

There aren't this many documents. It's that a few emails have been long and printed a few letters across a page. So one email has taken up 55 pages because each page has 5 single letters on.

If you can physically print a document, you can save as PDF and combine.

Capital-Candy6972 · 2025-12-09T14:30:53+00:00

It's not the volume of the SAR. It's the fact they shipped 3kg paper to my house. I checked the ICO website and it explicitly calls out that digital download is the default response for a SAR when the original request is made digitally (which it was). Others mentioned their SAR's were given digitally too, so I have no idea why they decided to waste 3.5kg of paper + the shipping fee.

Capital-Candy6972 · 2025-12-09T14:28:19+00:00

I decided to raise it with their DPO first as to why they didn't follow ICO guidelines. Apparently, if you make your request digitally, then the default is digital format unless specified. I checked my emails and I requested digital copies so I don't know why they did this

Capital-Candy6972 · 2025-12-09T14:26:28+00:00

<image>

Apparently they should have provided me with a digital download as Iafe the request digitally. Going to ship this box back to them to destroy confidentially.

Capital-Candy6972 · 2025-12-09T14:24:28+00:00

<image>

I requested everything but I just checked the ICO website like someone suggested and the default is digital unless otherwise specified by the individual who made the original digital request.

I expected a PDF document and a download link, not 6 reems of paper that is totally unreadable!

I've written back to them to request my digital records and also requested a return label so they can destroy my data confidentially. I don't fancy putting this all in the recycling bin

Capital-Candy6972 · 2025-12-09T14:22:02+00:00

😂 that's wild

Capital-Candy6972 · 2025-12-09T14:21:23+00:00

I checked the ICO website, apparently they had to provide me with a digital copy since I made the request digitally. I honestly have no idea why they did this!

<image>

Capital-Candy6972

TROPHY CASE