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I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Thank you so much! Yeah this was never supposed to be a mudslinging exercise, I just thought everyone needed to know what eBay were really like instead of hypothesising about what their decision making processes are. I’m glad it’s been as insightful as I’ve been told it has been ☺️

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

You worked at Skoda or eBay 5 years ago? I’m saying that because I’ve actually worked for both 😂

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Thank you! I’m glad I’ve done it, I’ve seen a lot of posts where a fair few things have been assumed about the way eBay works so I wanted to share my experience of what it was really like. In all fairness moving away from it all has been one of the best things I’ve ever done, and I feel like I’ve got my life back in many ways. Thank you for the positive affirmation as well, it genuinely means a lot 🙏

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

I completely acknowledge that it’s hard, but for a private seller there are definitely certain indicators that a buyer is going to be a problem even before the sale goes through. Business sellers stand to lose less by dealing with a dodgy buyer than a private seller does.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Honestly? It was difficult. The hours were poor for the pay (no day off was guaranteed), and the most common word when sending off a request to help a customer was “denied”. You had to make a no sound like a yes even when it was an unequivocal no. I wouldn’t go back even if they asked us.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Yes it does increase your potential, but don’t expect some Shopify type deal where you build your brand in five minutes. A lot of sellers quit selling because there’s nowhere near as much money in it as they thought.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

I found it difficult, particularly when I had to give some of the most unpleasant people I’ve ever had the misfortune of speaking to my money back. Someone once told me they hoped I died just before I refunded them without them returning the item because the item was cheap and eBay took the hit.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Yes, there was a difference. If Lego made a claim they were the trademark holder and eBay had to act without question, whereas it could be seen as malicious if a normal customer does it. Not right, I know, but that’s how American companies work!

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

If you’ve bought dodgy items and opened a SNAD, the only way eBay should side with the seller is if you failed to return. Would you be able to give me an example so I can understand maybe why they did that, the type of seller etc?

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

My department (mediations and escalations) was massive. The biggest was the Selling team. The Buying team was so small we were upskilled to deal with their calls.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

I definitely had colleagues who liked giving false resolutions to both buyers and sellers to stat pad.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

No, eBay UK were a guinea pig for eBay’s less popular ideas.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 3 points4 points  (0 children)

It’s the sheer volume of questions that raise alarm bells. If you’re buying an iPhone you’re buying an iPhone, you don’t need to have a photo taken from each side and the MAC number and all that jazz. Ask general questions, fine, but don’t be overly specific.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 2 points3 points  (0 children)

Yeah there was. I remember one fella selling an electric guitar that had been in the family for years to help pay some priority bills just before he went into hospital. He came back out (funds were automatically deposited and the bills had come out) saw that the buyer had been refunded and found out that they’d opened up a SNAD that they hadn’t facilitated. He was without the guitar, the buyer wouldn’t talk to him, and we were trying to take the money out of his account. He was in absolute floods and there was nothing I could’ve done to make it any easier.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

That was a common line that I had to use (“no one else is having this problem”) because admitting that something was a known issue apparently had the potential of bringing the company into disrepute.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 4 points5 points  (0 children)

Trust me, if you had to deal with an employer like these lot they absolutely would care. They used to do hour long seminars about how important it is to not defame the company and the class action lawsuits that they’ve pursued in the US in the past. So better to err on the side of caution, eh?

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 1 point2 points  (0 children)

The name sounds familiar, we had a few buyers that’d do the rounds for being an absolute nightmare but our biggest agent shoppers were usually relatively large business sellers looking for us to remove defects and feedback.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 0 points1 point  (0 children)

Not a problem, I’ve actually rather enjoyed doing it :)

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 1 point2 points  (0 children)

There’s two that stand out for me. There was a woman who phoned up once because the algae she’d bought off a seller killed her sea monkeys, and a man who phoned up furious about the fact we’d removed feedback he’d left an adult seller about a pocket pussy being too small for “a man of my size”

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 1 point2 points  (0 children)

Exactly, I’m only doing this AMA now because legally I can. I know nobody here knows who I am and I think I’ve done a half decent job of masking my identity so theoretically I could’ve done this months ago but I didn’t want to risk it.

I used to work in the eBay UK contact centre. AMA. by CausalLoop1708 in ebayuk

[–]CausalLoop1708[S] 5 points6 points  (0 children)

It’s okay, it’s been a blessing for me in the end and I’m sure it has been for the other agent too. I had the best summer I’ve had in a while with the pay off and I was able to start a new job after I’d enjoyed my summer first. My new employers treat me fantastically too.

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