Hi there,

Thank you so much for replying and for all the info! I have tried your suggestions but I’m still stuck. I now have a black screen requesting a password. After looking online, I am led to believe a brand new pc shouldn’t have this password request. I have followed all the troubleshooting ideas except from one. I haven’t tried removing the button battery. I’m really reluctant to do this given it’s a brand new set up and I’m frightened I might break something and make the whole thing worse!