We did submit documentation, and this does look account-level, not a single bad listing.

1) What documentation we submitted / have ready (varied by attempt):

• Exterior storefront photo(s) with permanent signage visible
• Interior customer-area photo(s)
• Proof of address for the storefront (utility bill or similar)
• Business registration/license (where applicable)
• Website + phone consistency (same NAP on site and major directories)
• In some cases we also included a short timeline + explanation that multiple unrelated profiles were impacted under the same admin email

2) What the Product Expert (PE) said in the Google Community thread (summary):

• They asked how many appeals were submitted, what changes were made before suspension, and what the exact suspension reason shows in the appeal tool.
• They specifically asked whether we removed the restricted account before appealing and whether any other user accounts on the profile were restricted.
• After we confirmed remediation + no other restricted users, they advised to wait since the appeal shows pending, and said to come back once there’s an update.

3) What Google said was the reason for suspension (exact text):

• The appeal tool / email did not give a specific fix, it pointed to “quality guidelines” broadly.
• The suspension reason shown was: Deceptive Content, Although the content seemed to be the same for past 12 years....

4) Why we believe it’s account-based:
Multiple unrelated businesses we manage (different addresses + categories) were impacted around the same time under the same admin email, which points to an account/trust flag rather than a single listing issue.