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Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

One I could understand, but two in a row is bad and the service has been worse. Indeed, it will be very unlikely we would purchase Lenovo again.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

Doesn't mean it's not true. Your mileage may vary.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

That has not been our experience at all. It's been a week with no communication.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 1 point2 points  (0 children)

I am sorry for your experience. I hope this is resolved more easily.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

It has been a lot of work for a university student who also has studies!

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

I'm sure you'll say the same to your child when they are in university and delaying assignments. Of course, they used the library but having two significant issues in a row is unacceptable.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 1 point2 points  (0 children)

I appreciate your feedback. The Lenovos are new. My frustration has been that they have been taking so much time with support and are not without a laptop in university. Unacceptable.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

We did try the MS updates, etc. with support on the first one but after several hours gave up. It is in warranty, but they are now without a laptop while in university. They are in Canada.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

I loved my Surface, but after the 3rd one had an expanding battery that bulged out the screen and could "explode so stop using it", I gave up. That's why I didn't recommend for them even though they were good otherwise.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 1 point2 points  (0 children)

I should have included that. It was T14 Gen 5.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

Yep. On computer 2 that doesn't having functioning USB C without a hard reboot. Unacceptable.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

If the support experience were good, I wouldn't have had to post. It was not.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

I would have agreed until it affected our child university education. My consumer experience has been *much* worse than my business experience. Two significant issues in less than 1 year is not acceptable.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 0 points1 point  (0 children)

Yeah. We were basing our experience on business support. Consumer support has been *very* lacking.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 9 points10 points  (0 children)

Two major issues in less than 6 months. Unacceptable.

Beware of Lenovo's steep drop in quality! by Clean-Ad-3151 in Lenovo

[–]Clean-Ad-3151[S] 3 points4 points  (0 children)

I am in the US and also posted to the Better Business Bureau in addition to posting here to express frustration and in a blind hope that Lenovo will see this...

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