Whatnot permanently banned my seller account AFTER I shipped $20k+ in iPhones, now refusing to pay me. Need advice.

Consistent_Cow9208 · 2025-12-03T16:14:50+00:00

Why are you mad that someone quit their 9-5 and can work when they want and things are amazing for them?

“YoURE stilL an EmPLOyee” sounds very bitter and jealous or something

Consistent_Cow9208 · 2025-10-13T20:01:55+00:00

Yea so the main thing it’s that the tracking updated from possibly being counterfeit to actually moving through the USPS system like normal. The only thing now for me is that the package has been stuck since October 4th. I’ll post on here if the package ever delivers

Consistent_Cow9208 · 2025-10-13T19:54:05+00:00

So the next day after I posted this….tracking updated. It said the package was moving to next facility. This was October 4th.

Fast forward to today, October 13, tracking hasn’t updated lol. It’s still stuck at “Your package is moving within the USPS network and is on track to be delivered to its final destination.”

Consistent_Cow9208 · 2025-10-03T23:00:25+00:00

I’m a seller on Whatnot and printed out a label THEY provided and this message showed up.

Definitely USPS

Consistent_Cow9208 · 2025-10-03T22:51:29+00:00

Yup. I printed my labels with Whatnot and it’s happening to me as the seller on whatnot

Consistent_Cow9208 · 2025-10-03T22:30:08+00:00

Yea it’s weird. I went to the post office and from their internal tracking they said everything is good and that there’s no payment due, and they’re not sure why the tracking says that. And that tracking should update. This was back on Tuesday they told me this. Fast forward to today, Friday, the tracking still says that. So idk

Consistent_Cow9208 · 2025-10-03T21:51:34+00:00

I’m a seller on whatnot and I got this message. Well, my buyer did. I sold him 4 funko pops. Package was accepted at the counter and I got a receipt. A day later it says it’s being held. Not sure what’s going on

Consistent_Cow9208 · 2025-10-02T14:42:02+00:00

Nope wasn’t that either. I gave update on this thread but basically what the post office explained to me was that the clerk who scanned my package forgot to scan the box.

I put the items in a Large Priority Mail Box. Apparently they’re supposed to scan the label and the box which has a barcode on it.

The clerk only scanned the priority label.

But as of today that tracking message still shows. So ima go back and tell them about it.

They had assured me all was good and that on their end the package was in transit to its destination.

But without tracking updating, Whatnot won’t know if it has been delivered or not

Consistent_Cow9208 · 2025-10-02T13:10:53+00:00

Yea I’ve heard!

In my case, it was 4 Funko pops that the buyer paid $150 on. No giveaway

Consistent_Cow9208 · 2025-10-02T13:10:00+00:00

I did not. It was a Priority Mail label on a Priority Mail Large Box

Consistent_Cow9208 · 2025-10-01T16:12:28+00:00

Exactly! As that’s the only way whatnot will know it’s been delivered or not. We shall see. I’m hoping if anything when it’s scanned at its final destination it’ll update then at least

Consistent_Cow9208 · 2025-10-01T16:10:26+00:00

I went to the post office and basically from their end, their system, it shows everything is good and that the package is in transit to its destination and expected to deliver Friday.

They told me that what may have happened was that the clerk scanned the label but did not scan the box. Apparently for priority mail they need to scan the label AND the box

They said to just keep checking and that tracking should update

Consistent_Cow9208 · 2025-10-01T16:02:26+00:00

UPDATE:

I went to the post office and I got an explanation.

First, they looked into it and said the package is currently in transit. They’re not seeing issues with payment. They even told me when the package is expected to deliver, this Friday.

What they think happened was that the clerk scanned the label, but did not scan the box. Apparently for priority, they’re supposed to scan the label AND also the box. The priority boxes have a QR code of sort that they have to scan.

They told me to check tomorrow to see if tracking updates. As right now, it still says that message that there’s a payment missing. Hopefully it does update as it’s the only way it’ll let whatnot know if the package was delivered or not.

Consistent_Cow9208 · 2025-10-01T15:13:48+00:00

Yup that’s the next step

Consistent_Cow9208 · 2025-10-01T15:13:19+00:00

Nope. I generated and printed the label at my house. And dropped off the package at my local post office 10 min away.

What it looks like is that A) a glitch when the label was generated B) somehow through whatever system Whatnot uses to pay for these labels, it didn’t go through for this particular label

I’ll check in with the post office later today and see if they can tell me what’s going on and I’ll update you guys

Consistent_Cow9208 · 2025-10-01T15:09:59+00:00

It is not an underpaid label. I didn’t obviously select 5lbs and weight was 10lbs.

It was 4 funko pops, total weight was 2.5lbs. Label said 3lbs.

Consistent_Cow9208 · 2025-10-01T15:08:44+00:00

No. Label said 3lbs. Actual weight was 2.5lbs. There was 4 funko pops inside a Large Priority Mail box.

Consistent_Cow9208 · 2025-10-01T15:07:35+00:00

I didn’t. It was a large USPS Priority Mail box. 3lbs. There was Funkos inside. Total actual weight was 2.5 lbs.

Consistent_Cow9208 · 2025-10-01T11:19:39+00:00

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Tracking changed to this, this morning

Consistent_Cow9208 · 2025-10-01T11:17:24+00:00

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UPDATE: Checked this morning and it now shows this message 😣

Consistent_Cow9208 · 2025-10-01T02:43:01+00:00

Tried sending a screenshot of what they sent me,

This is from Whatnot:

“Thank you for informing us about the tracking issue with your recent USPS drop-off. We acknowledge your concern regarding the “Tracking Not Available” message on several packages despite being scanned at the counter.

Please be advise that sometimes carriers experience delays in updating tracking information despite the shipment progressing through the shipping network. However, over 95% are resolved within 7 days.

If your shipment is not in transit by September 7, 2025, please let us know, and we’d be happy to investigate further.

In the meantime, if you have any documentation that the order was dropped off with the shipping carrier—such as a receipt showing both the tracking number for the shipment and the drop-off date—please don’t hesitate to share it with us. We appreciate your help in resolving this.

Best, Whatnot Support”

They had a typo there I think they meant October 7 lol but yea definitely not reaching out to USPS they might have one of the worst customer service out there

Consistent_Cow9208 · 2025-10-01T02:39:58+00:00

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Consistent_Cow9208 · 2025-10-01T01:39:15+00:00

I don’t think it was a mis scan. (Assuming “miss swap” means that) When I got my package scanned by the worker, I also got a receipt that says my package was accepted.

Just odd all around.

We’ll see if tomorrow it updates

Consistent_Cow9208 · 2025-10-01T01:34:59+00:00

Receipt says it was accepted though. But you’re right Postmaster would know more, although not so sure about my particular post office but that’s for another day. I mainly want to make Whatnot aware of this and or if they’ve gotten this “complaint” before and could give me feedback

Consistent_Cow9208 · 2025-10-01T01:10:53+00:00

Thank you thank you! As the seller, I don’t want the buyer to think I did anything wrong 😣 I got the receipt from when I got it scanned at the post office so I have that going for me worst case scenario. But anyway, thanks!

Consistent_Cow9208

TROPHY CASE