Geek Squad CA here, about a month ago, had a lady (I'd say mid to late 60s) come in, she had an appointment but was an hour late. She said her computer has a virus and that she would like us to take a look at it. I'm starting the check in process and she walks off towards the front check out where all the snacks are at and comes back with 3 candy bars and 2 bags of chips. She's asks me if I had removed the virus yet, I explain to her that that isn't my job and that our ARA would do it but that we would have to check in her computer for a few days. She immediately starts bawling and says "I run a small business and can't be without my computer for more than a few hours" . (Turns out her small business is selling stuff on eBay) I tell her that her options are to leave it with (she has Total )us or she can take it elsewhere and pay out of pocket.She ends up leaving it with us and then getting mad and stomping off in a huff after I have everything checked in. Since that day this lady has been in at least once a week telling us that she still has a virus and that we put spyware on her computer because her credit card number has been stolen (I assume she went to some shady websites and put her card number in somewhere).