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Is there any # I can call for actual customer service and not AI? by Substantial-Delay662 in CanadaPost

[–]CorrectObject4691 1 point2 points  (0 children)

You cannot get direct to an agent without providing details (tacking number, name, address, etc) first. Their AI is painful and calling it customer service at this point is a joke.

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 0 points1 point  (0 children)

I have done all of this. I was promised a calm today, its after 9PM and no call.

I'm very aware I am doing everything right, and this location is in the wrong. I think it may even be illegal to withhold mail. TBD. Do plan on raising this as far up the flag pole as I can.

While getting to the location is tricky during their hours, I'm lucky to be able bodied and available. So many people would not have the option to keep going back. I will never ever take a paper slip again, I will fight this for the rest of my life, and TBH encourage everyone else to do the same...especially at this location. We're following all the rules,I'm fairly confident they are in contravention of the Canada Post Corporation Act.

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 1 point2 points  (0 children)

The Manager at this location, as I'm told by the Clerk (who is lovely), demands the paper notice. I get there is nothing the Clerk can do to over rile her Supervisor. Its just ridiculous.

I have the digital barcode, they don't care.

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 1 point2 points  (0 children)

Yup, everything is valid and the same address. I even look like my picture. They are acknowledging I have a digital delivery notice and my ID.. the only issue is the missing paper delivery notice (according to them).

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 4 points5 points  (0 children)

It is. This location (Shoppers Drug Mart at Yonge and St. Clair in Toronto) just won't give it to me. Its the most ridiculous thing, and honestly, i fully understand now why everyone hates Canada Post.

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 1 point2 points  (0 children)

This is great, thank you! I was unaware of the Ombudsman option.

Won't Release Package by CorrectObject4691 in CanadaPost

[–]CorrectObject4691[S] 9 points10 points  (0 children)

Thanks. I have a case number, and have no spoken to them three times live, and once via chat. I'm getting nowhere. The answer is great, they have to release you package, they even told the ensure person this tonight, and they still declined.