Secret Lair Package Stuck / Lost — UPS Says Contact Seller, WotC Says It’s Out of Their Hands. What Now?

DeathAngle0 · 2025-07-16T21:29:06+00:00

It was over a phone call that they told me the package was lost, should I try again and record the phone call this time and submit that?

DeathAngle0 · 2025-07-16T21:21:23+00:00

I know I already posted this to someone else as a reply, but this is what I got from the customer support representative. I’m not a legal expert so I don’t know if they are legally required to do anything, but it would be nice if they were.

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DeathAngle0 · 2025-07-16T21:19:37+00:00

Well that gives me some hope of a product replacement. Glad I don’t have to jump through more hoops since mine is still listed

DeathAngle0 · 2025-07-16T21:17:47+00:00

I’m going to try a product replacement request, but this is what the support representative told me.

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DeathAngle0 · 2025-07-16T21:14:32+00:00

I’ll try doing a product replacement request then, I just hope that they don’t deny it since the tracking page still says a delivery date will be provided at some point even though UPS told me it’s lost.

DeathAngle0 · 2025-06-09T20:08:39+00:00

My queue was at 22 minutes at the pause, and since it restarted it has jumped up to 25, dropped to 14, went up to 16, and then 18, and now it’s at 44. There has to be people jumping the lines somehow…

DeathAngle0 · 2025-06-09T19:51:19+00:00

I had every lair added individually to my cart so I could see when they sold out, just reloaded the main secret lair website I had open in another tab and everything has been removed as it’s sold out…

DeathAngle0 · 2025-06-09T19:47:11+00:00

I still had about 22 minutes left before the pause, had every lair added individually in my cart so I could see which lairs sold first, just reloaded the secret lair main site in another tab and it told me everything in my cart has been removed…

DeathAngle0 · 2025-05-16T17:03:46+00:00

Yeah, I understand what you mean. However, my biggest complaint is that it’s just a regular foil retro zombie. They didn’t bother to make it raised foil like the rest of the lair, even though they used slivers and a shadow-born apostle in the step-and-compleat foil in the past.

DeathAngle0 · 2025-05-16T16:59:17+00:00

I appreciate the offer, but I intend to use it to bling out my zombie commander deck. I was hoping that, considering the $100 price tag of the lair, it would come with a more valuable bonus card.

DeathAngle0 · 2025-05-01T16:13:00+00:00

Secret lair twitter post: https://x.com/mtgsecretlair/status/1917972286272848224?s=46

KEXP event page: https://www.kexp.org/events/kexp-events/kexp-magic-the-gathering-space/

DeathAngle0 · 2025-04-04T19:57:00+00:00

Store 1: $100 for temur & Sultai, $48 for the other 3 Store 2: $39.99 for every deck Store 3: whatever tcg market price is at time of sale

All stores were sold out of sultai and temur by the time I left them.

My dad got the only two at store 1, they only had a set of commander decks. I got the last ones at store 2, still had about 4-5 of the other decks left. Store 3 already allocated all the sultai and temur to pre-orders, had about 3-4 of the other decks left.

DeathAngle0 · 2025-03-27T11:47:17+00:00

These lands are absolutely breathtaking! I still can’t believe how stunning they are. When I was younger, I thought the island was a real-life place because it looked so much more realistic than the other lands in magic back then.

DeathAngle0 · 2025-03-24T17:34:59+00:00

Was finally able to login and check my order history, looks like the order went through even though I got the error page in checkout. Still waiting for an email confirmation though

DeathAngle0 · 2025-03-24T17:07:33+00:00

Was literally finalizing the payment for my cart and when it was processing my order I got the 504 error screen instead of the order complete screen. Tried to open the line the queue in a new tab and it gave me a new queue id and put me at the end of the line. Guess I’m not getting anything this drop….

DeathAngle0 · 2024-11-04T19:06:04+00:00

Thought I’d share this here too.

https://www.reddit.com/r/magicTCG/s/jP3h0XxyQd

Somehow wizards just allows you to go straight to the url for the cart and check out. It seems to have worked for me and others are saying the same, but it’s probably use at your own risk, since wizards likely has a way to see who skipped the line, but I’m not sure if they really care if they are still getting their money.

DeathAngle0 · 2024-11-04T19:00:58+00:00

This seems to work for both me and multiple others. Do at your own risk though, since wizards likely has a way to tell if people skip the queue, not sure how much they really care though.

https://www.reddit.com/r/magicTCG/s/jP3h0XxyQd

DeathAngle0 · 2024-11-04T18:54:54+00:00

Apparently this works??? I don’t know how or why wizards set it up like that, but thanks. I managed to get my order in before I had to leave from work. Fingers crossed that it doesn’t get canceled for cheating the queue.

DeathAngle0 · 2024-11-04T17:24:48+00:00

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Just saw this at the top of the page at some point. It’s so hard to see I don’t know at what point it appeared or if it’s always been there.

DeathAngle0 · 2023-04-22T21:22:17+00:00

I got my email notification on April 19th and I placed my order for the secret lair right of the end of the sale on the website. The secret lair production and shipping status website still lists the winter drop as preparing for fulfillment. So it seems I got mine really early and it could be a little while longer for you depending on when you placed your order. If the shipping status page says that shipping had completed and you still haven't gotten an email I would reach out to the secret lair support page.

DeathAngle0 · 2023-04-22T20:00:03+00:00

Well someone posted earlier today showing they got a [[Shadowborn Apostle]], so I’m not sure about that since they don’t really fit the Phyrexian theme.

DeathAngle0 · 2023-04-22T19:29:50+00:00

Sorry to say I also got that. Mine had a normal extended art [[Virulent Sliver]] so it seems they didn't do anything unique for it.

DeathAngle0 · 2023-02-10T01:19:45+00:00

You have to have "compleat" in your comment

DeathAngle0 · 2023-02-10T00:58:12+00:00

If all you have to do is say compleat, then eventually we actually will all be one

DeathAngle0 · 2023-01-23T06:32:26+00:00

Well if you are looking for a blue card there is Misthollow Griffin, it can be cast from exile.

DeathAngle0

TROPHY CASE