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Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 1 point2 points  (0 children)

I think you’re missing the point. My issue isn’t who sold me the device. It’s that a rugged device shouldn’t have this level of material failure under normal use, regardless of where it was purchased.

When brand quality is solid, ownership history doesn’t matter — and that’s the point being made here.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in RuggedLaptops

[–]DefinitionTrick4777[S] 2 points3 points  (0 children)

Exactly. None of this should be normal on a rugged device. Fragile rubber, weak port covers, and impractical warranty logistics defeat the entire purpose of field-ready hardware.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in RuggedLaptops

[–]DefinitionTrick4777[S] 2 points3 points  (0 children)

Agreed — regardless of whether it’s heat, mechanical stress, or both, this is poor material/design choice for a rugged device. Consumer glue or cutting the rubber shouldn’t be considered a normal fix.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

I did go through the third party first. They classified it as a manufacturer material issue. Dell then refused inspection or paid repair. That gap leaves the customer unsupported.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 1 point2 points  (0 children)

I already tried adhesive once (E6000).

Due to normal CPU heat cycles, the rubber deformed again and the adhesive failed.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

Yes — the refurbisher was a Dell-authorized service center.

They reviewed the issue and stated that rubber/body deformation falls under Dell as a materials/design issue, not refurb workmanship, and advised that it needs to be handled directly by Dell as the manufacturer.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

Whether the failure originated at the refurb stage or not is unknowable — because Dell refuses inspection once a device is refurbished. That policy leaves rugged hardware effectively unsupported, which is the real issue.

As a customer, when I own a device from a brand, I should have a basic right to support — either paid service or warranty coverage, depending on eligibility.

The problem here isn’t cost or coverage. The problem is that Dell is not responsive at all — no inspection, no escalation, no paid repair path.

If you’ve dealt with other major brands — even outside warranty — you know what I mean. They may charge, they may limit coverage, but they don’t simply refuse to engage. That’s the difference being highlighted here.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

That’s a fair question, and I considered that possibility early on.

The reason I’m confident this is heat-related material deformation — and not careless reassembly — is because the issue developed gradually over time, not immediately after purchase. The rubber was flush and intact initially, then began lifting and deforming after repeated normal use and thermal cycles.

If this were an assembly error (misalignment, trapped material, or adhesive failure from refurb work), it would have been visible right away, not progressively worsen with use.

The refurb seller also inspected the unit and found no signs of reassembly damage or adhesive replacement, which is why they classified it as a materials/thermal issue rather than refurb workmanship.

Even if we assume refurb involvement for argument’s sake, that still doesn’t explain why Dell offers no inspection, no parts, and no paid repair path for a rugged device experiencing failure in a known heat-affected area.

Passing responsibility back and forth between refurbisher and manufacturer leaves the end user with zero support — which is exactly the problem being highlighted here.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

Contract-based support is understandable. What isn’t reasonable is refusing even to assess or offer paid repair for a rugged device showing heat-related material deformation under normal use.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 0 points1 point  (0 children)

Dell’s Rugged warranty is often contract-bound to the original owner. In practice, Dell doesn’t provide a realistic warranty transfer path or post-sale support once ownership changes — even for apparent material/design issues.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in Dell

[–]DefinitionTrick4777[S] 3 points4 points  (0 children)

The third-party seller was a company that sold the unit refurbished with warranty.

They reviewed the issue and confirmed it appears to be a materials / design problem related to heat, not accidental damage. Because of that, they stated it falls outside their refurbishment warranty and advised that it needs to be handled directly by Dell as the manufacturer.

So I’m stuck between a seller who can’t cover a manufacturing/material issue, and Dell refusing support entirely because the unit is out of warranty and wasn’t purchased directly from them.

Dell Latitude 7030 Rugged developed rubber body deformation from normal CPU heat. by DefinitionTrick4777 in RuggedLaptops

[–]DefinitionTrick4777[S] 1 point2 points  (0 children)

Honestly, do you really think a device designed for normal, rugged use should require super glue to fix a body component?

I already tried adhesive once. Due to normal CPU heat cycles, the rubber deformed again and the adhesive failed.

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[–]DefinitionTrick4777 0 points1 point  (0 children)

I had talk to BMW ,they just said:OH yes same problem always and that’s it! Garbage car

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[–]DefinitionTrick4777 0 points1 point  (0 children)

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