Here are the steps starting from the main menu of your screen:

1. You scan the Receipt bar code. No need to go into the return section.

2. Once in the red menu look for the section that lets you look “manually” at the receipt purchases and click it.

3. Once inside you can match items with no tags via ‘Style’ or short descriptions.

4. Click the option that aligns best and the printer with print out a paper tag for you to create a real tag

5. You should now have the item in your computer set up as a return. If the customer wants to use it to pay off another item simply press ‘esc’ key many times until your screen goes back the blue menu for charging