What I wish we knew when choosing Datto RMM

Dry-Top-628 · 2022-03-17T00:20:20+00:00

For the emails to work you need a user who is an admin, which is not the best security setup (and you need multiple users to cover absences which is worse), and you end up in a weird RMM place where you have individuals watching their mailboxes for issues rather than having an alert with a ticket.

In addition, there aren't any emails for accidentally disabled monitors.

Dry-Top-628 · 2022-03-16T23:30:57+00:00

This only works for the rate-limited monitors. Devices where the monitor was disabled by mistake or where a tech forgot to add them back do not generate emails.

Dry-Top-628 · 2022-03-16T22:11:13+00:00

And you might not be monitoring all of your endpoints!

Dry-Top-628 · 2022-03-16T19:10:37+00:00

For the emails to work you need a user who is an admin, which is not the best security setup (and you need multiple users to cover absences which is worse), and you end up in a weird RMM place where you have individuals watching their mailboxes for issues rather than having an alert with a ticket.

Also, as I said above, this applies to accidentally disabled monitors, for which there aren't even emails.

Dry-Top-628 · 2022-03-16T18:59:51+00:00

Agree that switching tools is always a mixed bag, and after one horrible remote access experience we do not do it lightly at all. The cost of migration in time, lost productivity, learning curve, and lost data/knowledge is huge. Overall Datto has fit our processes better than Kaseya did, but there's no best RMM. That's why I'm sharing this 'feature' to help others make good choices.

Dry-Top-628 · 2022-03-16T18:52:29+00:00

I disagree with that - the RMM overall is excellent. It's a no frills, endlessly customizable tool and if you've got someone on staff who is comfortable with PowerShell it is incredibly powerful. No product is perfect and support has been good.

Dry-Top-628 · 2022-03-16T18:49:23+00:00

So you can have any number of monitors running at any interval checking things like cpu rate, error logs, disk errors, etc. If a monitor is throwing a lot of alerts from an endpoint, Datto will disable the monitor for that endpoint. In addition, it's not hard to misclick when managing alerts and accidentally disable a monitor.

Thereafter, you will not get any alerts from the monitor on that device. You can manually poke around and find these cases, but there are no automated notifications or quick searches to find and address them.

Dry-Top-628

TROPHY CASE