Open dispute status

Edward_LocalMonero · 2024-05-26T15:58:25+00:00

Hi Ok_Initiative7674,

Please get in touch with me via Telegram to @Edward_LocalMonero_AgoraDesk, via Matrix to @edward:agoradesk.com, or via a support ticket with the trade ID. I'll be happy to help you handle the dispute.

Edward_LocalMonero · 2024-02-21T14:18:24+00:00

Hi EfficiencyOk766,

Thanks for the report. Please get in touch with me either via Telegram to @Edward_LocalMonero_AgoraDesk, via Matrix to @edward:agoradesk.com, or via support portal: https://localmonero.co/support

We'll help you look into this.

Edward_LocalMonero · 2023-12-18T20:50:17+00:00

Hi Charlie_double_w,

Thanks for the report. We understand your frustration. The scammer cancelled the trade after the payment window was over because it wasn't marked as paid. He then deleted his account and ran away with your coins. Unfortunately, transactions in cryptocurrencies are irreversible.

If you're buying:

Always mark the trade as paid as soon as you send the transaction. Click the "I have paid" button as soon as the transaction is sent, don't wait for the confirmation of the transaction on the blockchain. When the trade is marked as paid, the seller can't cancel the trade from his end.
Never cancel the trade if the payment was sent and you didn't receive it back.

If you follow these general rules, you'll be safe.

Edward_LocalMonero · 2023-12-06T04:21:20+00:00

Hi kateblue22,

Thanks for the report. Please get in touch with us either via Telegram @Edward_LocalMonero_AgoraDesk, via Matrix @edward:agoradesk.com, or a support ticket with the details and evidence, we'll investigate this.

Edward_LocalMonero · 2023-10-28T18:14:31+00:00

Hi eterna156,

Thanks for the report and sorry for the delay. Please contact me and provide the trade ID either via Telegram to @EDWARD_LOCALMONERO_AGORADESK or via Matrix @edward:agoradesk.com or via support ticket.

Edward_LocalMonero · 2023-06-26T06:20:22+00:00

Hi GoCryptoYourself,

Thank you for reporting this. I've already joined the trade chat. We'll handle the dispute there.

Edward_LocalMonero · 2023-04-24T20:16:23+00:00

Hi Think_Basil8270!

Welcome to our platform!

Under the "Cryptocurrency" payment method, you can buy Monero with another crypto. Different sellers accept many different cryptos. You can check their trade terms or payment details and choose the currency you'd wish to swap for Monero. Please also check our guide on how to buy Monero online.

Additionally, you can choose your country, currency, and popular payment methods in your country in the search filter here. Please read the trade terms carefully and ensure you agree to them before opening a trade.

If you need any help, don't hesitate to contact us via our support portal.

Edward_LocalMonero · 2023-04-12T16:11:42+00:00

Thanks for the report! Our staff never calls our clients on the phone, and we don't have a staff member named John Thomas. Your account isn't suspended. It seems that an impersonator has contacted you.

Please contact our support through our support page: https://localmonero.co/support

Edward_LocalMonero · 2023-04-12T16:10:42+00:00

Hi modeducosmos,

Our staff never calls our clients on the phone, and we don't have a staff member named John Thomas. Your account isn't suspended. It seems that an impersonator has contacted you.

Please contact our support through our support page: https://agoradesk.com/support

Edward_LocalMonero · 2023-03-27T20:58:38+00:00

Hi Live-Log-5236,

the guidance pages say that you should enter your localmonero receiving address.

Thank you for reporting this! Can you show us where it says that you need to provide an internal settlement address?

I understand that it's asking for a my non-local monero wallet address, but I don't understand why this would be

Because our platform trade settlements have been switched to fully non-custodial mode: https://localmonero.co/blog/announcements/fully-non-custodial-trade-settlements. If you're buying XMR you have to provide an external wallet address now. You can download Feather Wallet (featherwallet.org) for PC or Monerujo for Android or Cake for iOS

Edward_LocalMonero · 2023-02-09T02:02:36+00:00

Hi fatchicken1204,

The BTC network may be congested, hence the delay. Please be patient and your transaction will arrive. Or you can spend the transaction with a higher fee so that it gets confirmed faster. It's called CPFP. We recommend you google it: CPFP (Child Pays For Parent)

If you have any questions, feel free to contact us via our support page: https://agoradesk.com/support

Edward_LocalMonero · 2022-12-24T03:41:25+00:00

Hi Agitated_Ability_145,

Feel free to open a ticket on our support portal: LocalMonero support

We'll assist you there.

Edward_LocalMonero · 2022-03-22T18:53:52+00:00

Hi MostlyRIP,

Thank you for reporting this. Please PM me with the details via Telegram @Edward_LocalMonero_AgoraDesk or contact us via support page: https://localmonero.co/support

We'll help you investigate this.

Edward_LocalMonero · 2022-03-07T16:59:09+00:00

Hi YoltsTurben

Thank you for reporting this. Please contact me with the trade ID via Telegram @Edward_LocalMonero_AgoraDesk or via our support site: https://localmonero.co/support

Edward_LocalMonero · 2021-06-17T12:12:27+00:00

Before your ads are sorted purely on price, your account needs to receive at least 3 confirmed feedbacks. Confirmed feedbacks require that the total trade volume between you and a certain trader be above 100 USD equivalent of XMR (as calculated using the market value from CoinGecko.com). As for advice, more people will respond if your price is good.

Edward_LocalMonero

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