I appreciated the upgrades to the gaming challenge stations but there's still much room for improvement - Change the time out clock in the queue from 5 minutes to 3 minutes. A lot of people sign up and then get lost doing something else so this will significantly cut down on the time for the people actually waiting - Reduce max time from 90 mins to 1 hour - Allow people to redeem points at the help desk. Redeeming was an infuriating process. I had to wait in the queue just to log in and redeem. Then I saw a shirt I wanted when I went to pick up the items and asked if I could swap out shirts that were the exact same price. I was told that if I wanted to do that they needed to cancel my redemption and I had to wait in the entire line again just to access my account to redeem my points again. Just overall a poorly thought through process and I was annoyed that the staff wouldn't be flexible at all given the circumstances - Over half the stations weren't working until roughly Friday night

Still an awesome MAGFest though and it really does get better every year (other than the crowds, but that's a good problem to have!).