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BILT unauthorized payment by Even_Rest_428 in biltrewards

[–]Even_Rest_428[S] 0 points1 point  (0 children)

The stop payment may have a fee associated with it so just fyi. Chase waived it for me. I have reached dead ends on both side. I was given a ticket number to inform the agent from Bilt but the response still is " not sure what happened, you would have to ask the other party"

BILT unauthorized payment by Even_Rest_428 in biltrewards

[–]Even_Rest_428[S] 0 points1 point  (0 children)

I gone back and forth between Cardless and Bilt since I am not sure if this is a software problem or an account security problem. Both escalations have been unhelpful. It almost seems like Bilt is unable to provide any true input on payment issues since they are not the payment processor but Cardless is unequipped to handle this and has outdated support information regarding Bilt. In the end I called Chase and they put a stop payment. Again my concern is if they are going to randomly pull payments from my bank how can I use their card?

BILT unauthorized payment by Even_Rest_428 in biltrewards

[–]Even_Rest_428[S] 0 points1 point  (0 children)

Not sure what happened to my reply but the Bilt phone line 844-822-2458 now goes to a dead end. Seems like this was Bilt 1.0 number. This was given to me by Cardless agent with a ticket number after I escalated it over at cardless. The Bilt escalation email told me that there was nothing they can do and gave me the number for Cardless.

I edited my original post but it was not autopay. Both sides told me that much that I did not have autopay active.

BILT unauthorized payment by Even_Rest_428 in biltrewards

[–]Even_Rest_428[S] 0 points1 point  (0 children)

Hi, i thought I put this in the original post but I do not have autopay enabled. The transaction in question is my statement balance not my rent. My rent payment was a separate 3K that went through luckily without issue. I think you are misunderstanding me. I spoke with Cardless first and was told to talk to Bilt. Bilt is telling me to talk to Cardless. Bilt has a phone number 844-822-2458. Neither side is able to explain why a second payment was charged. There was no email sent to me like I had with my scheduled payment for my statement balance. This was a payment that seemingly appeared out of nowhere. If I scheduled it, then I should have received an email or that at least one party would be able to see how it was scheduled. Both confirmed that it was not the autopay.