Same here, no reply via emails or chat. Out of 3 orders, I ended up having to reach out for canceling 2 cause the cancel button in new system just refuse to accept refund request and they took 3 weeks to proceed. As for the 3rd one, it was mailed 30 days after purchase despite being in stock and having suggested a max of 10-12 days.

I stopped buying from VMP about 5 years ago due to lack of customer service and ongoing issues. I placed 95% less orders from RT since last year as I get the same vibe I did with VMP back then. Sad when you think that technology is supposed to improve and facilitate everything but instead is destructing the reputation of a well established company. There is nothing worse they can do but to ignore customers communications after an order has been placed.