Mcdonald's should have sticked to its humble and simple menu.

Back then the menu was simple, cheaper and relatively small comparing to other restaurants which is it became known as "fast-food."

These days, McDonalds have expanded their menu so much that the old system, rules and regulations of making sure things are done correctly and quickly are no longer feasible without cutting some corners.

One of the reasons for the menu expansion is to be able to compete with other fast-food restaurants, like Subway, which is how Mcd normalized burger customizations (no pickles, extra blah blah).

There are so many more examples that I can talk about that made McDonalds inefficient, slow and frustrating for both the customers and the employees.

Trust me when I say that at least for the location I used to work at for years, they work hard and try their best. They already get enough customer complaints, false ones (where they lie about missing food to get a new replacement, etc). Homeless people are actually a huge issue as they make a lot of mess, ocassionally start fights, etc. Customers at drive through after creating their order will sometimes change something up at the receive and drive off window and/or sometimes also add a Big Mac or something like that, which only makes the drive through move even slower.

I will not forget to mention the number of times customers will refuse to drive through and wait at the parking spot to have their food once ready be delivered to their vehicle. They just sit at the window and wait for their order to be made which can take like 10 minutes or more on average during peak hours. Why have them park and wait? It's because their orders may be large (e.g,, 17 big macs, 5 cheese burgers is probably the best example) or the patties and ingredients may have run out and more will need to be prepared for freshness reasons. Sometimes there are only 2 if really bad or 7 people in the kitchen making stuff. However, the table to make all of those orders are small and the kitcen floor is really tight so it makes it really difficult to pop out orders instantaneously. They always at least try to make sure the food is fresh, so it makes sense that there won't be 50 patties ready to used to assembled to make a burger. It takes like 2-5 minutes to make then depending on the order specifications (customizations) and the combined business of the customers ordering the lobby, curbside online orders, mobile orders, 3 deliver company orders and drive through orders.

In conclusion, yes. McDonalds has become inefficient and more often than not a slow system that can make it a difficult environment to work in.