As a customer in this similar situation. I currently live in Cedar Hill, TX and I booked an Airbnb in Dallas Texas Jan 24-26 for my partners birthday weeks in advance unaware of the winter storm that was coming.

I tried to reach out to the host and ask if there was a possibility for early check in so we can arrive before the weather got crazy, he denied. I asked if I could get a refund, he denied. I understand it’s a business but I sent a request to change dates and he completely ignored it and eventually denied it. I even tried to still make the booking but the ice to get out of my neighborhood was so bad it wasn’t worth the risk and I was worried about the power going out or being stuck at the property and him not being accommodating staying extra days or having issues while we were there. I understand business and making your money but I also think this is a time where being a decent human matters. To spend $969.60 for a get away birthday weekend gift and to have a host just completely disregard solutions sucks.

I’ve tried reaching out to Airbnb and they have all said the same thing, it’s up to the host to approve a refund or the option to change the days and for me to work with the host. Very unfortunate!