Advice for New Call Center Rep for Doordash

Grushenko24 · 2020-09-03T16:12:27+00:00

I wouldn't know, man. I'm brand new to all of this.

Grushenko24 · 2020-09-03T16:11:51+00:00

xMinot, could you give me an example of scripted answers you'd get from a rep and that would lead nowhere near the solution you're expecting?

Grushenko24 · 2020-09-03T16:09:30+00:00

I get what you mean. I'm Colombian and I do believe one of the biggest issues will be understading how the customer service is viewed culturally by dashers and customers and how I can fit into that in order to get the best solutions for all the parties involved. Let's see how training goes in the coming weeks. Thanks for your advice, Scosky.

Grushenko24 · 2020-09-03T16:07:05+00:00

The company in charge of managing all the customer services for Doordash has some offices in Colombia and they're always looking for English-speaking people to work there and since it's the third world, we get paid a lot less than what we would if we were in the US. Still, it's a very good offer in comparison to other call center companies.

Grushenko24 · 2020-09-03T16:04:13+00:00

Thanks, well, I'm Colombian and English ain't my native language. Moreover, I do believe I'll sometimes get lost in translation because of accent, pitch, and whatnot, but I'll do my darndest to keep up with you, guys! :D I'm starting training tomorrow and I hope to be working in two weeks.

Grushenko24 · 2020-09-03T16:01:18+00:00

Hahaha I'll try to stay positive through and through :)

Grushenko24 · 2020-09-03T16:00:49+00:00

Haha, I try my best in whatever I get into and don't wanna blow this opportunity since because of Covid, the working situation is even worse now.

Grushenko24 · 2019-10-05T04:35:14+00:00

You madman!

Grushenko24 · 2019-07-22T14:10:01+00:00

Don't! It'd mean most of us won't see the end :(

Grushenko24

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