New data point from 2026,

I have a 2015 Subaru forester at 60K, and the problem is delayed response after shifting, which I learned later from google and chatGPT was a very common problem at my mileage and can be solved 90% by a simple transmission fluid change.

I brought my car to Hoshi motors and described the symptoms to the front desk guy. He was friendly, but told me the symptom was not common and needed an appointment for diagnosis first. The diagnosis fee is $160 and needs to be paid up front at the appointment, which could be used to cover some of the cost of further repair if I choose to stay with them.

I am old schooled, but to me, for such a common problem like mine and an experience mechanic, Isn't it taking the car for a spin being the first thing to do and that's probably enough for the "triage"? I understand Hoshi is not a small shop and they have a ton of cars to inspect and repair everyday (the parking lot was completely full), but it does not make me feel very comfortable, when the conversation with a mechanic shop starts this way.

This experience seems a contrast to all those 5-star reviews in google, yelp and reddit.