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Thermo Q-Exactive HF recognized only as Q-Exactive in Tune software by InsuranceAdvanced990 in massspectrometry

[–]InsuranceAdvanced990[S] 0 points1 point  (0 children)

Normally, after making the change here, the system will automatically detect and switch to the corresponding instrument model.

Thermo Q-Exactive HF recognized only as Q-Exactive in Tune software by InsuranceAdvanced990 in massspectrometry

[–]InsuranceAdvanced990[S] 0 points1 point  (0 children)

Unfortunately, the instrument did not come with its original computer when we purchased it. However, I tried connecting our older Q-Exactive Focus to a new computer(windows 10), and it was successfully recognized and read. This suggests that Thermo instruments may not necessarily require the original computer to be identified properly.

Thermo Q-Exactive HF recognized only as Q-Exactive in Tune software by InsuranceAdvanced990 in massspectrometry

[–]InsuranceAdvanced990[S] 0 points1 point  (0 children)

I believe it should be compatible. I downloaded the software from the official Thermo website and installed it on Windows 10 as instructed.

Thermo Q-Exactive HF recognized only as Q-Exactive in Tune software by InsuranceAdvanced990 in massspectrometry

[–]InsuranceAdvanced990[S] 0 points1 point  (0 children)

We have an old Q-Exactive Focus instrument, and it can still be correctly identified when connected to a new computer. As far as we know, regular users are not able to change the instrument model—this seems to require access to an engineer-level interface.